SHELTER PROJECTS essentials
Learning from programming in humanitarian crises: CASE STUDIES
The extracts of Shelter Projects case studies shown below illustrate examples of how the messages outlined in Shelter Projects Essentials have been applied in a variety of crises and contexts.
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Go to Case Studies: B | C | D | E | F | G | H | I | J | K | L
B. Shelter and settlements assistance is part of a process. It has long-term impacts
B.1 Case Study: Increasing access to affordable rental housing in Jordan
There was a shortage of affordable housing in Jordan prior to the Syria crisis, which began in 2011. It was then reported that the housing needs of Syrian refugees exacerbated this shortage, raising rental prices, increasing social tensions, and straining urban infrastructure. Many refugees were living in abandoned or partially constructed buildings, or in flats that were overcrowded and poorly maintained. This project identified unfinished housing units and signed contracts with building owners, who received grants for repair and rehabilitation to an agreed standard. In so doing, they agreed to the condition that a refugee household would be granted a rent-free lease for a specified period of time. Rather than simply paying out cash for housing, which would have inflated rents, the project helped house refugees and increased the available stock of affordable housing in the country. This contributed to a more sustainable solution.
B.2 Case Study: Camp closure and support to returnees in Burundi
In Burundi, four emergency camps were set up to assist people displaced by flooding and landslides in 2015. Two years later thousands of people were still living in the camps. Living conditions had rapidly deteriorated and many inhabitants wanted to leave and requested assistance for a more durable shelter solution. This project decommissioned the camps and offered shelter support, transportation and reintegration assistance to the camps’ inhabitants, resettling more than 5,000 people.
B.3 Case Study: Core shelters in Sri Lanka
This project, supporting families returning to their villages after being displaced by conflict, took an incremental approach to reconstruction. The project worked with households to construct “core shelters”. These were small but durable homes that cost a similar amount to build as less durable ‘semi-permanent’ shelters. Core shelters were designed to be easily expanded and adapted to reflect changing household needs. Most families did indeed start upgrading as soon as their core shelters were ready to move into.
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C. People are active participants in their own response and recovery
C.1 Case Study: Ensuring culturally appropriate shelter assistance in Burkina Faso
In this project, nomadic Tuareg refugees displaced from Mali to Burkina Faso took a lead role in shaping what appropriate shelter assistance would look like for them. Traditional Tuareg tent shelters are made from wooden supports covered with tanned animal skin roofs and are designed to be easily dismantled. Participation in the selection of the type of shelter assistance to be provided was particularly important since the refugees had already rejected other solutions proposed by other organizations. A sample shelter was built following discussions with community groups about the design. The project worked within the cultural norms of the Tuareg population where women are the main constructors of tents, and families moved their shelters according to nomadic traditions to increase spacing between shelters and tribal groups.
C.2 Case Study: A “People’s Process” in Myanmar
This project aimed to improve security, shelter, livelihoods and disaster resilience in a part of rural Myanmar hit by Cyclone Nargis in 2008. People took part in a “People’s Process” where they organized themselves to identify and prioritize their recovery needs. They formed 32 Village Reconstruction Committees which took ownership of decision-making and of all activities performed at the local level. Women comprised 46 percent of committee members and 42 percent of management positions.
C.3 Case Study: Community planning in Haiti
Based in a densely populated informal neighborhood of Port-au-Prince that was hit by the 2010 Haiti earthquake, this project used the Participatory Approach for Safe Shelter Awareness (PASSA). The PASSA process aims to raise local awareness of shelter-related risks and to develop community skills in analysis, learning and decision-making. Community members collectively decided on a reconstruction plan and a list of activities such as building a canal to improve drainage and installing solar street lighting. Identifying problems and their solutions enabled the community to make plans for their own long-term recovery.
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D. Shelter and settlements assistance must be inclusive
D.1 Case Study: Women’s empowerment in driving reconstruction efforts in Sri Lanka
After Sri Lanka’s civil conflict, many displaced households were headed by women because so many men had been killed or had left due to the breakdown of family cohesion. This project aimed to involve and empower women in the reconstruction process. Approximately 250 community-based reconstruction committees were formed, with at least 40 percent female membership. The committees were trained on bulk procurement of building materials, basic bookkeeping, mine risk education and participatory settlement improvement planning. Committees were also empowered to voice the collective needs of communities with relevant government departments. For example, they helped many families to gradually regain their lands from military occupation. Many women were trained in skills such as masonry and carpentry, enabling them to do building work and to supervise construction workers. Training was also provided on negotiation skills, to prevent extortion or exploitation by suppliers.
D.2 Case Study: Disability inclusion in Haiti
This project focused on providing appropriate shelter assistance to people with disabilities who had been displaced following the 2010 earthquake. Each constructed shelter and its sanitation facility were individually adapted to the beneficiary’s specific needs. The project was accompanied by a rehabilitation program for people with disabilities, to increase their mobility and make it easier for them to use and access their shelter and latrine. At the end of the project the pilot shelter became a treatment center for disabled people.
D.3 Case Study: Customized housing rehabilitation in the Syrian Arab Republic
This project focused on rehabilitating housing to accommodate people displaced by ongoing conflict. Rather than taking a one-size-fits-all approach to rehabilitation, the specific priorities and needs of each household were considered. This included requirements relating to age, gender and disability. This was achieved through: vulnerability-based targeting, community consultation, tailored interventions based on beneficiaries’ inputs, mixed-gender teams with technical and social skillsets, and mechanisms for regular monitoring and feedback. Additional items such as disabled-friendly toilets, ramps and handles were included in the assistance package, to help address specific mobility issues.
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E. There is a balance between scale, coverage, quality and impact
E.1 Case Study: Structural damage assessments in Gaza
After the conflict of late 2008/early 2009, the Palestinian National Authority initiated a housing rehabilitation and reconstruction program. This program enabled families to apply to banks to receive a grant that could be dedicated to rebuilding homes, or to constructing new residences on legally owned land. The organization involved in this project reviewed approximately 29,000 grant applications and carried out structural damage assessments on 12,000 homes. Repair costs for each home were calculated through an agreed and transparent method. Unfortunately, the second phase of the project to carry out repairs was not implemented as part of this program due to a blockade on construction materials entering Gaza by the Israeli authorities. However, the first phase of the program still demonstrates an effective partnership approach to carrying out structural assessments and grant application review at scale.
E.2 Case Study: Site planning in Bangladesh
Starting in late August 2017, in less than two months, over 400,000 Rohingya refugees self-settled around existing refugee settlements in Cox’s Bazar, Bangladesh. One year later, the whole area was regarded as the largest refugee camp in the world, hosting 631,000 refugees. This project highlights the large-scale impacts and importance of site planning activities. The case study tells the story of the first attempts to map and understand the spontaneous settlements, to identify additional land and design the first planned resettlement areas, and to prepare for and mitigate the effects of the imminent monsoon season. The case study highlights that the majority of settlements grow organically and are shaped by the physical environment and the locations of key infrastructure. As a result, decisions made during the first few months of an emergency may have impacts for many years.
E.3 Case Study: Supporting self-recovery at scale in Pakistan
Following extensive flooding in 2011, in this project, the organization worked with 27 implementing partners across 920 villages to deliver shelter assistance at scale. The project provided cash to households to build their own shelters. It aimed to increase the resilience of communities. It did this by increasing the quality of technical input, incorporating more disaster risk reduction components, monitoring to ensure compliance, and supporting the construction of safer shelters to catalyze self-recovery. The project used knowledge and cash transfers to enable households to make choices based on their needs and priorities.
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F. Security of tenure underpins all shelter response
F.1 Case Study: Improving tenure security in Turkey
This project assisted Syrian tenants and local host community households in south-east Turkey with rehabilitation and upgrade works and written landlord agreements. As many refugees did not have any legal or written rental agreements with their landlords, they were exposed to the risk of forced eviction or a sudden increase in rent. The organization assessed the tenure situation during the beneficiary selection process. Local authorities, established community representatives and neighbors were approached to verify ownership claims made by beneficiaries and landlords. To improve households’ tenure security, rental agreements were signed between the landlords, the households and the organization, which bound landlords to continue hosting the households for a minimum of 12 months after rehabilitation work was finished, with a condition of either a rental freeze, free rent or a rental discount.
F.2 Case Study: Removing barriers to assistance in Ecuador
Following the 2016 Ecuador earthquake a large proportion of people did not have formal land title. As a result, there was concern that many of the most vulnerable of the affected population would not be able to access government assistance for repair and reconstruction. In recognition of this, this initiative was able to identify potential barriers to assistance. With this information it managed to actively influence public policy in order to ensure that the humanitarian response and reconstruction process did not exclude the most vulnerable populations. The ongoing advocacy and a collaborative approach with the authorities resulted in the government developing a regulation to recognize different forms of tenure as appropriate or relevant to the context.
F.3 Case Study: Overcoming land issues in Haiti
In this project implemented following the 2010 earthquake, shelter support was provided irrespective of land tenure status. Shelters were intended to be constructed on land where the beneficiaries lived before the earthquake, promoting the return of displaced people to their places of origin. However, there were multiple challenges as land ownership was difficult to verify and rental agreements with the landowners had been made verbally in most cases. To overcome this, a variety of approaches were used to develop signed agreements on land ownership and rental status. All of the approaches involved local authorities and intensive community mobilization. If families were landless, community networks were encouraged to help them to find land. There were also negotiations with local authorities to find a solution for beneficiaries who had lived in squatter settlements.
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G. Shelter and settlements go hand in hand
G.1 Case Study: Holistic programming in urban communities in Lebanon
In this project in Lebanon, the organization took a holistic participatory approach to supporting refugees and host communities in dense urban areas. At the household level, shelter rehabilitation and upgrades were provided, along with improvements to water and sanitation facilities. Campaigns on hygiene promotion and housing, land and property rights were also conducted. At the community level, the project provided a catalyst for change and community-wide projects were implemented to improve service delivery such as water and solid waste management. The project also helped to identify engagement opportunities for better responses in the future. As an example, the committee in one of the neighborhoods was able to solve a ten-year problem related to solid waste management.
G.2 Case Study: Building community resilience in the Philippines
Following Typhoon Haiyan (Yolanda) in 2013, this program adopted an integrated approach, taking shelter as an entry point for area-based programming. It then expanded to a broader program of community resilience-building. The program supported remote indigenous communities and in addition to shelter assistance, supported 41 community managed projects. These projects included infrastructure, livelihoods, water and sanitation, and disaster risk reduction initiatives. The program was based on a key principle of maximizing communities’ agency, with the communities managing their own funds, planning and implementation of the activities. The program led to a variety of collective infrastructure projects and communal facilities, led by the communities themselves.
G.3 Case Study: Site planning to reduce fire risk in Somalia
This project aimed to meet the shelter needs of displaced people living in urban temporary settlements in the cities of Galkayo and Bosasso in Somalia. The exceptionally hot and dry climate combined with overcrowding, poor sanitation and social tensions between host and displaced communities meant that large groups of shelters were frequently destroyed by fire. To reduce the risk of fire, fire breaks were introduced by creating more space between shelters. Additionally, sites were cleaned up, the most flammable shelters were removed and replaced by tents designed to be more fire-resistant, safe cooking areas were established, and stoves were distributed. Further support was provided in sanitation, hygiene promotion, and the construction of latrines.
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H. Shelter and settlements assistance must link to other sectors and priorities
H.1 Case Study: Protection awareness and education in the Syrian Arab Republic
Linking relief to recovery, this project supported displaced people and host communities in Aleppo and Idleb. It conducted repairs to the main damaged parts of their houses and distributed shelter repair kits, heaters, winterization kits and kitchen utensils. Throughout this project, physical and psychological protection were seen as priorities, and protection awareness and education were integrated into the other activities. The project created safe havens within communities wherever possible (homes, schools, underground sites). It also increased privacy within households by establishing internal partitions. The organization also delivered a range of sessions to reinforce emotional and psychological protection. The sessions focused on 1) human rights; 2) anti-violence, and prevention of domestic abuse and GBV; 3) energy sources; and 4) hygiene and health promotion, and the importance of maintaining healthy interpersonal relationships.
H.2 Case Study: Supporting local economies through voucher fairs in DRC
Since 2008, there has been a dramatic transformation in the way the humanitarian distribution of household items takes place in the Democratic Republic of the Congo (DRC). Distributions have increasingly used vouchers that can be redeemed at organized “voucher fairs”. Previously they exclusively used in-kind distributions of basic household, personal and hygiene items. The voucher fair approach enables families to select items based on their own priorities, while also supporting local economies. By 2013, over 50 percent of all NFI beneficiaries in DRC were being assisted using the voucher fair approach, and a total of 790,000 families – nearly 4 million people – had bought goods at voucher fairs.
H.3 Case Study: Livelihoods support to returnees in Nigeria
This project helped displaced people return to their areas of origin in northeast Nigeria. Crucially through taking a holistic approach to recovery, it also helped people to re-establish themselves upon their return. The project was linked with several livelihood activities in the same locations. This included the provision of short-term cash-for-work opportunities to rehabilitate community infrastructure (schools, markets, roads, etc.). Vocational training was provided to the same communities on the trades that were most in demand and these were supplemented by a start-up business grant. The project also provided capacity-building and para-veterinary kits to a local group and distributed animal food to livestock owners in the same communities.
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I. Local environmental damage is long-lasting
I.1 Case Study: Reducing the environmental impact of shelter construction in Tanzania
This project provided durable shelter in three camps in western Tanzania for refugees fleeing violence in Burundi. Three designs were constructed with the refugee communities. They were tested against four criteria, including environmental impact (consideration of materials used from natural resources, distance to transport, impact on host community, water, forest and other environmental resources). The communities chose the adobe brick shelter design, which was deemed the least environmentally damaging and most culturally acceptable. The project then engaged the refugee communities in adobe brick production. For environmental reasons, there was a strong focus to ensure the restoration of the soil extraction areas in each community. A parallel project planted banana trees in the pits as part of a restoration phase. The shelter design was approved and promoted by the government as it met the required minimal environmental impact standards while also providing a durable solution.
I.2 Case Study: Fuel-efficient stoves in South Sudan
In a Protection of Civilians site for internally displaced people, this project supported the construction of fuel-efficient stoves using a design developed by the community. Stove designs were tested on insulation, firewood consumption, smoke reduction, local production and material availability. The use of fuel-efficient stoves reduced firewood consumption. This lessened the strain on the surrounding environment and the frequency of long trips to get firewood, which regularly put women and girls at risk of attack. The use of fuel-efficient stoves also improved users’ health by reducing smoke pollution.
I.3 Case Study: Salvaging materials to reduce environmental impact in Sri Lanka
This project supported people affected by floods and landslides with lifesaving shelter assistance. The project worked with a network of community-based organizations and affected families. They were engaged to conduct shelter repairs, build transitional shelters for those unable to return, distribute household items and upgrade evacuation facilities. Salvaged materials were used to reduce costs by decreasing the procurement of new materials, and to limit the environmental impact of the disaster by recycling debris. Affected households recovered roof tiles and timbers, and doors and windows damaged by the disaster, stored them on site and reused them both for repairs and new construction. The debris available on site (such as bricks and concrete rubble) was sorted, cleaned and reused as aggregates for foundations and as floor concreting.
J. Locally appropriate technical solutions work best
J.1 Case Study: Bamboo transitional shelters in Indonesia
In response to the Jogyakarta earthquake, this project aimed to empower community members to rebuild their lives, starting with the construction of a transitional shelter. A locally appropriate shelter design was developed based on traditional building materials and construction techniques. It was designed after considering the local availability of materials, community needs and the capacity of the humanitarian organization. Cash was distributed to support affected families to build their shelters, and construction was supported by hundreds of volunteers. Extensive instructional and promotional materials were made, including short training manuals, video compact discs, posters and radio advertisements. The project was able to build on the Javanese self-help culture of ‘gotong royong’ (shared burdens) and successfully used materials that kept funds in the local economy.
J.2 Case Study: Seismic retrofitting in Tajikistan
This project helped to rebuild communities affected by earthquakes in the Kumsangir district. It also aimed to help prepare remote rural communities against further earthquakes and mudslides. The project used alternative and affordable construction technologies and provided loans to help families to rebuild or retrofit their homes. A mesh of mulberry branches was used to retrofit existing rural homes to make them more seismically resistant. This was a new technology to the area. It aimed to stop buildings collapsing and lessened the risk that smaller tremors would damage houses. The low technology reinforcement and construction technology was simple and was 30 percent cheaper than the standard reinforcement techniques.
J.3 Case Study: Tukul construction in Ethiopia
This project supported the construction of transitional shelters in a camp for South Sudanese refugees in the Gambella region of Ethiopia. The shelters were constructed with traditional techniques, locally available materials and a high level of involvement of the beneficiaries. The chosen design consisted of a mud tukul (traditional house) with a eucalyptus wooden structure finished with bamboo or grass-thatch matting for the mud render. The shape, as well as the thick mud layer, protected the structure from the weather conditions and helped keep the inside of the shelter cool.
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K. Good projects reduce the impacts of future shocks
K.1 Case Study: Adaptation to recurring floods in Colombia
This project in Colombia supported a community who were facing increasingly long periods of seasonal flooding. Until recent years seasonal floods lasted about one month, isolating households and interrupting schools and livelihoods. The 2010 floods lasted six months. This project aimed to increase resilience without resorting to resettlement and was implemented with a focus on participation. Over the course of one year, the community created a village which serves as a model for other places. Homes were reconstructed to a new design, elevated 2.5m above the ground, and connected by elevated walkways. A school, an elevated collective garden, a community center and an elevated children’s playground were also built. Disaster preparedness activities, first aid, hygiene promotion and safe construction trainings were also provided. The project is now an example, both at regional and national level, of what can be done to support riverside communities to mitigate the effects of recurrent floods.
K.2 Case Study: Building back safer homes in India
Following a cyclone that hit Andhra Pradesh in 1977, this project supported recovery and promoted safer construction techniques. Materials for strengthening cyclone resistance were distributed and a special center was set up to provide technical training and information. The Appropriate Reconstruction Training and Information Centre was established to give advice and conduct evaluations for the various ongoing shelter programs. The center provided technical information through direct field visits, training of local carpenters, and the development of booklets and posters. In one case a short play to share important construction messages was produced.
K.3 Case Study: Communal projects to support recovery and resilience in Tonga
In 1982, Cyclone Isaac was declared by Tongan authorities to be the worst disaster in Tongan history. This project supported settlement-focused ‘Quick Impact Projects’ which were identified and implemented by beneficiary villages. The proposals were often for communal facilities in the village, or groups of structures that benefited the community recovery as a whole. These included restorations of village fences, showers, kitchens and toilets, as well as community food gardens. Other projects, not directly related to shelter, included the restoration of poultry units, water tanks and a wind tower. A parallel disaster mitigation strategy offered the technical tools to ensure that the awareness of how to ‘build back safer’ would be incorporated into projects.
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L. Effective projects are coordinated and planned
L.1 Case Study: A Tri-Cluster approach to coordination in Somalia
Mogadishu has hosted people displaced by conflict since 1991. However, as drought worsened in late 2010 and famine approached in early 2011, more and more Somalis were driven away from rural areas to Mogadishu looking for assistance and safety. Upon arrival in Mogadishu, displaced people settled on areas of unoccupied land. This process of self-settlement meant that there was no site planning. Services such as water and sanitation, and access to the 100 or so settlements were sporadic. A Tri-Cluster approach was established to link up shelter, health services and water and sanitation. This involved coordination between a group of 14 organizations implementing 16 projects. The aim was to reduce the risks to displaced people by improving settlement planning and the provision of integrated services from multiple sectors. Regular coordination meetings achieved a common understanding of aims and objectives amongst all organizations involved. Integrating services meant more efficient provision of shelter, water, sanitation, and basic health services.
L.2 Case Study: Timely response at scale in Iraq
To respond to mass displacement caused by military operations in Mosul, this project established two emergency sites. The sites were established following a request from the government in coordination with Camp Coordination and Camp Management (CCCM) and Shelter Clusters. Working with partner organizations, the organization adopted a rapid-response settlement approach. In this approach, the sites were selected and planned in a month. After two months, the sites had an initial capacity of 1,200 households. The site was expanded incrementally, with infrastructure upgrades such as water supply, electricity and service facilities. The project eventually achieved an accommodation capacity of 17,500 households in less than six months.
L.3 Case Study: Housing Recovery and Reconstruction Platform in Nepal
After the Nepal earthquake of April 2015 and its aftershocks, the recovery efforts needed to be coordinated. Since 2015, the coordination platform for these efforts evolved, with leadership from a series of different recovery actors. The Housing Recovery and Reconstruction Platform (HRRP) was established in December 2015 to support the government’s coordination of the post-earthquake housing reconstruction. The transition from the Nepal Shelter Cluster to the HRRP set the scene for recovery and reconstruction coordination support after the closeout of clusters.
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Copyright for images at top of page:
- © Abdullah Al Mashrif / IOM
- © Muse Mohammed / IOM
- © Olav A. Saltbones/ IFRC
- © Charisse Mae Borja, CRS
- © Mildred Beliard, CARE
- © Manoocher Deghati
- © Wan S. Sophonpanich
Acknowledgements: Shelter Projects Essentials was led by the International Organization for Migration (IOM) and overseen by the Global Shelter Cluster’s Shelter Projects Working Group. The project was funded by the U.S. Bureau for Humanitarian Assistance (USAID-BHA) and by IOM. For a full list of acknowledgments see the full Shelter Projects Essentials publication here.
Disclaimers: See full Shelter Projects Essentials publication here.