Develop Soft Skills to deliver Hard Results
Soft skills have a significant impact on the achievement of production and financial targets. Ineffective communication in teams and poor quality service have resulted in many missed targets and safety incidents. Based on nearly 30 years’ experience in organisation research and consulting, we have developed two flagship programmes. The Communicating Leader’s Toolkit empowers leaders on all levels to optimise the communication time they have with their teams. The Bottom-line Programme, referring to the bottom line on the faces of customers, not only develops the customer service skills of all employees, it also leaves the organisation with a diagnostic tool to measure the quality of customer service in an easy and reliable manner.