Skype for Business Online Scroll down to learn more

Your Skype for Business account is being migrated to the Online environment providing you with enhanced capabilities including Cloud PBX.

Cloud PBX will replace your traditional phone system by adding a set of calling features delivered in Office 365 with Skype for Business Online. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.

Please Note: If you have issues with your mobile app after migration please reinstall it.

What does this mean for you?

Your phone will move from your ShoreTel desk phone to your Skype for Business client. This means you can now answer, transfer, hold, and resume calls with just a touch and instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.



Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device.

What steps do you need to take?

For the time being, unplug your phone, but please hold onto it, you may need it when the POC concludes. However, if you are part of a ShoreTel work group or hunt group please leave your phone plugged in as you will still need it for those features until they can be tested as part of the Skype for Business Online Cloud PBX.

Your voicemail will be delivered to your Outlook inbox and the Skype for Business client. Note: The Set Up Voice Mail option, visible in the screenshot below, is a future feature enhancement.

Click here to learn more about Skype for Business Voicemail.

5-digit dialing will no longer be available. From the Skype for Business client using the dial pad, dial the full 10-digit telephone number of the RH employee you are trying to reach. Others will still be able to 5-digit dial you while you are part of the POC.

Note: Skype for Business will recognize domestic numbers and automatically populate the 1, so you only need to enter the 10 digit telephone number before clicking dial area code. When dialing internationally, enter 011 and then the full number. You’ll notice that the +1 and 011 will disappear as you continue to enter the number.

When someone calls you, you will see a pop-up from Skype for Business, similar to receiving an IM, however, you will see a phone icon in the corner. To ensure that you do not miss a call, you can adjust the audio settings so that you hear the audible ring from your workstation.

  • From the desktop client, click the Options icon and select Audio device.
  • Then check the box next to the option for the secondary ringer.

Note: If you receive a call from someone from the field/Protiviti, their caller ID may show as anonymous.

Skype for Business Meetings

You will now have new conferencing dial-ins as part of your meeting invites:

Toll Free: 844-566-8388 Toll: 925-659-5559

You will have dynamic conference IDs. Click here to learn more.

  • If you have Skype for Business meetings scheduled on your calendar, they will automatically be updated as a part of the migration to the Online environment, please ensure you check them after migration.
  • Your meeting attendees will receive meeting updates and you will receive the RSVPs to those meeting updates from your attendees/conference rooms.
  • If you have manually pasted dialing numbers or conference IDs into the body or location field of an invite that will not be updated.

NOTE: 11005 will no longer apply to meetings created by those participating in the POC.

Need help?

Contact Technical Support (888) 773-7750


Created with images by PIX1861 - "tablet touch screen reading glasses" • SplitShire - "apple imac iphone"

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