Your phone will move from your ShoreTel desk phone to your Skype for Business client. This means you can now answer, transfer, hold, and resume calls with just a touch and instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.
DO NOT USE SKYPE FOR BUSINESS IF YOU ARE SEEKING EMERGENCY SERVICES OR CALLING 911. IF YOU NEED TO CALL EMERGENCY SERVICES, PLEASE USE YOUR LANDLINE OR MOBILE PHONE DIRECTLY.
What steps do you need to take?
For the time being, unplug your phone, but please hold onto it, you may need it when the POC concludes. However, if you are part of a ShoreTel work group or hunt group please leave your phone plugged in as you will still need it for those features until they can be tested as part of the Skype for Business Online Cloud PBX.
Your voicemail will be delivered to your Outlook inbox and the Skype for Business client. Note: The Set Up Voice Mail option, visible in the screenshot below, is a future feature enhancement.
5-digit dialing will no longer be available. From the Skype for Business client using the dial pad, dial the full 10-digit telephone number of the RH employee you are trying to reach. Others will still be able to 5-digit dial you while you are part of the POC.
Note: Skype for Business will recognize domestic numbers and automatically populate the 1, so you only need to enter the 10 digit telephone number before clicking dial area code. When dialing internationally, enter 011 and then the full number. You’ll notice that the +1 and 011 will disappear as you continue to enter the number.
When someone calls you, you will see a pop-up from Skype for Business, similar to receiving an IM, however, you will see a phone icon in the corner. To ensure that you do not miss a call, you can adjust the audio settings so that you hear the audible ring from your workstation.
- From the desktop client, click the Options icon and select Audio device.
- Then check the box next to the option for the secondary ringer.