Frequently Asked Questions
What is included in the session fee? - 1-2 hour of shooting time, location of your choice, wardrobe consult (if wanted), a wardrobe help guide, editing and retouching of your images. Regular sessions (not mini sessions or model calls) also receive $100 product credit and 10 digital images of their choice. All prints & products will be purchased separately at your reveal session. A reveal session is where you will see your photographs for the first time & place your order. This usually takes place on a date of your choosing up to 2 weeks after your session. All images that are not ordered at the final reveal session will be purged. Average investment is $500-$1100 in product purchases after the portrait session fee. Read below to learn more about our easy payment plan - paypal credit, all major credit, debit & cash is accepted!
How long does it take to see/get my images? - Less than 14 days from the date of your session. We love to offer this convenient turn around time for you! Your product will arrive approximately 7-14 business days after you place your order. Canvases take a little longer as they are coming in from out of state. Items ship to the studio for free or $10 to your home!
How does a payment plan work? - We absolutely love to make everything as convenient as possible and we understand working with a budget. Payment plans are easy and painless. At your reveal session, you will choose which Collection / items you would like to purchase. We then take that total and split it into 1-6 months of payments. You may choose to do weekly, bi-weekly or monthly. Cash, Debit and Credit accepted at time of ordering. No product is ordered or delivered until balance has been paid in full. You will receive your product after your last payment has been confirmed.* PayPal credit is easy & interest free for 6 months but allows YOU to get your product right away and make payments to PayPal instead. *
Do you refund retainers or payments? - No, all payments and retainers are non-refundable. This guarantees that we hold the date exclusively for you. Once you have paid your retainer fee, we turn down all other commissions for that date. Things happen - we understand! However if illness or accident occur you have a one time reschedule of your session for free. After the first reschedule, should you have to reschedule a second time, you forfeit your previous payments and there will be a $75 fee to hold your new date on our calendar. ALL payments and retainers are non-refundable.
Product delivered after all fees are paid in full. All major credit & debit cards accepted. 8.25% tax will be added into your order total at your ordering appointment.