Ordering and Deployment
Institutions place all orders directly with their Reseller, either at the time of re-enrollment or within 30 days of receiving their EEA Agreement Number.
Orders must be placed for the Total FTE count required for the respective institution type. All licenses purchased must cover the duration of the entire EEA term.
Once Adobe accepts the renewal order, the designated EEA IT administrator receives an order confirmation email that includes directions for accessing serial numbers for the products ordered.
If the renewal purchase order fails to meet the ordering eligibility requirements, the order will not process and will return for correction. If the customer does not correct and resubmit the order within 30 days, Adobe sends the customer and any Reseller designated during enrollment an email notice indicating the renewal order has not been received. Adobe may suspend and/or terminate the EEA if the renewal order requirements have not been met within 45 days.
An EEA-covered educational institution may purchase the optional add-on bundles at any point during the EEA term if these were not purchased with the initial EEA order. All add-on bundles must include the total FTE defined during enrollment.
The cost of an add-on bundle placed during the EEA term will prorate to the end of the existing EEA. Additional license coverage during the existing EEA term must include the current month in which the order is placed.
Example: An institution is in the 5th month of their 1-year term and needs the Presenter and Captivate add-on bundle.
- In LWS, the Reseller orders the Presenter and Captivate bundle for the institution’s entire FTE. LWS then prorates the term and pricing to 8 months, ending when the EEA term expires
- LWS shows Presenter and Captivate bundle licenses for the entire FTE
Adobe’s systems will reject any additional license orders that do not have the correct prorated number of months to co-terminate with the institution’s existing EEA end date.
Adobe’s Licensing Website and Creative Cloud Packager
LWS enables customers to access pertinent licensing information about their EEA agreement and EEA licensed products, including detailed purchase history, LWS account information, product serial numbers, and agreement expiration dates.
For new customers: The EEA designated IT administrator will receive email communication containing instructions on how to set up the LWS account login and password for management of the institution’s EEA and licensed products.
End-user ID number
Adobe establishes an end-user ID number for each EEA. Information about all customer orders is available on LWS using the end-user ID. This number is different from the EEA Agreement Number, which is valid only during the active EEA term. Customers retain the same end-user ID even after an agreement expires and a new one begins.
Electronic Software Delivery
Adobe provides electronic software delivery (ESD) via LWS for all products licensed under EEA. IT administrators go to LWS to download serial number(s), Adobe Creative Cloud Packager (CCP) software, and any applications CCP does not support. Adobe Customer Care can assist customers with any ESD download issues.
Adobe provides the designated EEA IT administrator and any deploy-to contacts listed on an order access to downloads via LWS. The EEA IT administrator and the deploy-to contacts may grant additional users access to LWS with rights to use ESD and transfer their administrative rights to a different contact within the institution.
The number of downloads for each product is tracked on the download site and is available for customers to view on the ESD download screen.
Creative Cloud Packager
The EEA IT administrator must use Creative Cloud Packager to package and distribute software to their end-users. Packager combines Creative Cloud applications and updates for volume deployment. IT administrators can create Windows and/or Mac OS packages (MSI or PKG files) and then deploy to client machines through any third-party deployment tool that supports the deployment of native installers (Microsoft SCCM, Apple ARD, or JAMF Casper Suite). 32-bit or 64-bit versions of the applications are available when packaging products for delivery in Windows.
Deployment via Creative Cloud Packager
Upon launching Packager, the IT administrator must sign in with their Adobe ID, enter the applicable serial number, and will then receive a list of available desktop applications. The IT admin will then create a deployment package that matches their licensing agreement. Please note that although Adobe may deliver or make available certain desktop applications, the institution is not entitled to use, download, or access any software products or services that are not specifically licensed under their EEA agreement.
The administrator can then securely deploy these packages and any updates to the required computers using industry standard deployment tools.
The end-user is not required to have internet access to launch and use these applications, but the IT administrator will require internet access at the time of packaging.
For more information on Creative Cloud Packager, use the EEA Read-Me file included in LWS, or the Creative Cloud Packager help page, below.