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Débora Mattoso Curriculum Vitae

I continuously go further and further learning about my own limitations, my body limitations, psychological limitations. It's a way of life for me. (Ayrton Senna)

About Me

Let me start by introducing myself. Hi, I'm Deb. I am a training development specialist passionate about how people learn!

I am a full-time Product Specialist at Walden University. Operating in an agile-scrum methodology, Tempo Learning is Walden's innovative, user-centered, competency-based education offering. Our 3-person operations team (myself included) has consistently delivered outstanding results by working collaboratively with various teams in the organization, helping to improve the overall user experience. Serving as a subject expert, I work closely with the University's Center for Faculty Excellence, developing training content, including instructional videos, training guides, and podcasts. In my role, I also provide live student support and create and develop operations processes and documentation.

I am experienced with ADDIE and other instructional design and project management methodologies, Brightspace LMS and Blackboard LMS, Salesforce, Adobe CC products including Adobe XD, Office 365 products including SharePoint and Stream. I have a basic understanding of HTML and C computer languages. I also speak fluent Brazilian Portuguese, English, and Spanish (and soon, German!). I earned a Bachelor of Science in Communication in 2020 and will graduate with a Master's in Instruction Design and Technology in the summer of 2021.

Let's chat! I'm happy to jump on a video call to talk about your goals —and ways I can help reach them. Tchau for now!

Specialties

  • Content Development
  • Writing & Editing
  • User-Experience
  • Project Management
  • Instructional Design

Education

  • Graduate Certificate in Instructional Design and Technology - Walden University, 2021
  • User-Experience - Georgia Institute of Technology, 2020
  • Bachelor's of Science, Communication - Walden University, 2020
  • Academic and Business Writing - University of California, Berkley, 2018
  • Digital Branding and Engagement, Curtin University, 2017
  • Associate's Degree in Journalism, Estácio de Sá University, Brazil, 2004

Work Experience

Product Specialist at Walden University | 2017-present

Operating in an agile-scrum methodology, Tempo Learning is Walden's innovative, user-centered, competency-based education offering. Our 3-person operations team (myself included) has consistently delivered outstanding results by working collaboratively with various teams in the organization, improving the overall user experience. Serving as a subject expert, I work closely with the University's Center for Faculty Excellence, developing training content, including instructional videos, training guides, and podcasts. In my role, I also provide live student support and create and develop operations processes and documentation. Critical Skills: Learning Experience Design, Training development, Salesforce, Brightspace LMS, Agile, JIRA, ServiceNow.

Ghost Writer at Trembling Giant Marketing, LLC | 2019-2020

Created content in the form of articles for a variety of local small businesses in the areas of insurance and accounting, providing value to their audience, educating them on what the business is about, and ultimately build trust with them. Critical Skills: Trello, WordPress, Grammarly, GoogleOfficeSuite.

Asset Transfer Specialist, SunTrust Investments | 2015-2017

Orchestrated business model to assist the transition of customer accounts, including client accountability and communication to all internal and external stakeholders. Created training documentation to support training across teams. Managed and supported over 5,000 brokerage client relationships totaling 500 million in assets under management. Critical Skills: #Salesforce, AnnuityNet, CustomerService.

Contract Analyst at Prometric | 2013-2015

Reviewed contract terms and conditions before contracts were signed, negotiated favorable terms with other parties on behalf of their employers, and draft contractual provisions and amendments. Raised the company's annual revenue by 2 million dollars, securing new contracts within Latin American countries, including Brazil, Colombia, Mexico, and Peru. Actively managed and grew a dedicated international sales territory that included a pre-existing customer base. Delivered exceptional customer service. Critical Skills: Writing, Negotiation, Language, Analysis

Customer Experience, Ameriprise Financial | 2005-2013

Streamlined systems that reduced human error, brought more consistency, and improved time management applied to regional offices—increased assets under management by 25% within 18 months by finding opportunities within the existing business book. Provided a full range of administrative services and provide advice and guidance to management in addressing organizational issues. Served as the primary point of contact for the planning, preparation, and arrangement of project meetings. Critical Skills: Salesforce, Planning, Scheduling, Writing, Communication

Languages

  • Portuguese (Fluent)
  • English (Fluent)
  • Spanish (Conversational)
  • German (Basic, currently learning)

Fun Facts

2017 Google Translate Community Top 10% Contribution, Yoga Teacher Training Certification (200-YTT), Meditation practitioner, Star Wars enthusiast, into the '80s and '90s movies

Credits:

Created with an image by StartupStockPhotos.