Help Desk Solution- Troubleshooting Laptop & Tablet Issues By : Francisco Jiron

No Internet Connection

Step 1: Ensure that wireless is engaged by touching the wireless symbol in the bottom right corner.

Step 2: ensure airplane mode is turned off

Step 3 ensure WIFI is turned on

Step 4: check “connect automatically” under MPCS Secure, click connect to WIFI

Step 5: If it fails to connect, execute a restart by holding down the power button for 5 seconds. Wait 10 seconds and restart the laptop. Repeat Step 1 through Step 4.

If it still fails to connect to the WIFI, please fill out a help desk ticket.

Touchscreen not Responding

The answer varies depending on which device you have:

HP laptop: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. If it still does not work, submit a helpdesk ticket.

Dell laptop: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on. While you reboot, hit escape continuously.

Dell tablet: Execute a hard shut down. That is, hold the power button for 15 seconds and then when the device powers off, let go of the power button for 5 seconds and then turn it back on.

Date/Time Incorrect

Date and time is only a tablet issue since the tablet does not have a backup battery. To avoid the problem of date and time issues, do not let your battery deplete to 0%. To fix the time and date issue, please submit a helpdesk ticket. A student will then come retrieve your device and correct the issue.

Keyboard Doesn't Work

Take the tablet off the keyboard and then reconnect. If this does not work, then proceed to do a hard shut down on your tablet. A hard shut down consists of holding the lock button for 15 seconds until the computer completely turns off. If it still doesn’t work, you will have to submit a help desk ticket and one of our help desk students will come to your class and evaluate the issue. If there is a problem with your keyboard, we will replace it. Very inexpensive keyboards and mice can be purchased at WalMart and other discount stores if you are interested.

Credits:

Created with images by tejasp - "wifi wireless device wi fi" • PIX1861 - "tablet touch screen reading glasses" • stevepb - "carriage clock timepiece time" • 3844328 - "laptop keyboard notebook"

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