The story goes over every detail the crime has to offer. The inconclusive police work, countless interviews, anything that could have made a difference on that fateful day. The story is frustrating but exciting, and even confusing at times. However, even though Sarah knows how to tell a fantastic story, that's all it sounds like. A story. Many serial fans found the fact that there were no interviews from anyone in Hae's family astounding. I mean, she interviews people that don't even really matter for the story, like some classmates and unreliable witnesses. The family in question held their silent treatment until late 2014 via Reddit when Hae's brother (we assume, he doesn't name himself in the post) typed out this chilling masterpiece.
TO ME ITS REAL LIFE. To you listeners, its another murder mystery, crime drama, another episode of CSI. You weren't there to see your mom crying every night, having a heart att[a]ck when she got the new[s] that the body was found, and going to court almost everyday for a year seeing your mom weeping, crying and fainting. You don't know what we went through. Especially to those who are demanding our family respon[d] and having a meetup... you guys are disgusting. Shame on you. I pray that you don't have to go through what we went through and have your story blasted to 5 [million] listeners.
The post also contained pictures of Sarah Koenig attempting to contact him which were later removed, seeing as they contained her personal contact information. No interview was ever granted and I'm not very surprised about that after reading the post. The issue of not taking this murder case seriously is understandable yet inexcusable, and it certainly didn't help Hae's family get a sense of peace and justice.