•administration and customer service skills
•IT skills to work with computerised booking and payment systems
•excellent written and spoken communication skills
•a friendly and professional telephone manner
•patience and tact
•the ability to stay calm under pressure and look after several things at once
It may also be useful if you can speak a foreign language.
What you'll do
Your day-to-day tasks may include:
•dealing with bookings
•completing procedures when guests arrive and leave
•choosing rooms and handing out keys
•preparing bills and taking payments
•taking and passing on messages to guests
•dealing with special requests from guests (like booking theatre tickets or storing valuable items)
•dealing with complaints or problems
You’ll usually work as part of a team and you may be responsible for one area like managing telephone reservations or guest departures (checkouts).
In small hotels, your duties may include other tasks like showing guests to their rooms or serving drinks in the bar.
Starter: £12,500 to £14,500
Experienced: £15,000 to £19,000
Highly Experienced: up to £24,000 (front desk manager)
You might earn up to £30,000 or more if you work for a luxury hotel or spa.
Meals and accommodation are sometimes provided.
These figures are a guide.
Career path and progression
With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events and banqueting services, sales, personnel or accounts.
You could also move outside the hospitality industry into related areas like customer service and administration.
You may be interested in:
•Hotel room attendant