The future client experience Small business, 25-26 August 2015
As the experience owner for small business, Deputy Commissioner Steve Vesperman highlighted the importance of the workshop as a starting point for the next phase of work for the ATO. "We'll be working through what our journey and roadmap is for the next four years, and what we will be doing differently."
Small business is the new black - Judy O'Connell
Judy O'Connell is the experience lead for small business and she provided an overview to the group of where we are now, and some of the concerns held by small businesses. "They want certainty and to do the right thing; transparency; and the ATO to be upfront and overt in its actions."
What do you use for record keeping?
The panel of participants used different software applications, ranging from spreadsheets to MYOB and subscription-based cloud software.
Clients want to pay for expertise, not administrative tasks.