With the invention of computers and the internet, we experienced an explosion of new connective technologies that promised to provide us a mighty connected network. Instead, people are more isolated and ever. The internet and social media were supposed to improve our relationships regardless of time and location, and yet people are becoming increasingly isolated. Through the reinforcement of interacting with others online efficiently rather than being deep and meaningful, people getting worse at empathy. However, current design of technology has limited focus on empathy enhancing.
The goal of the design guideline is to increase the interaction empathy among users, especially between users in the opposing parties, by understanding people with different perspective, which also have the potential to enhancing our sense of understanding and deeper connection with others. The purpose of this paper is to review theory and research on the intergroup empathy failure because of the current design and generate a design guideline to improve the intergroup empathy.