In this weeks lecture we have identified specific Quality Systems Approaches within sport and recreation facilities and assessed the value of Quality Management Systems to sport and recreation facilities.
We have discussed how accredited approaches to Quality Management are highly important to the Public Sector and how all sport and recreation facilities within this sector are expected to work towards an Accredited Quality System.
QUEST is recommended by British Quality Foundation, and is endorsed and sponsored by The Sports Council, ILAM, ISRM, and other industry representatives. Quality Management Systems (QMS) defines industry standards and good practice, and encourages continuous development in a customer-focused management framework. In addition QMS improves customer satisfaction through high levels of retention and repeat business.