Virtual Solutions 2016

As a team we had many challenges during 2016 that allowed us to see our strengths and to improve the strategic allies of the projects, we are always working with the best standards in quality and attention to requirements at the right moment. Bellow you will find our obtained results.

ACCOUNT RECEIVABLE

Left to Right: Andrés Beltran (AR Texas), Camila Correa (AR VA) and Jairo Guerra (AR CA).

On 2016 we closed the months better than 2015 due to continuous follow ups to the RAMs, but there were some situations that made the process difficult since there were some RAMs who did not belong to the company anymore.

We have shown improvement on the last months due to the creation of awareness of the payments past due on the accounts working with the clients sending them letters reminding how much the invoice is. Also we have intensified the contact with the client in order to achieve better results.

The risks and the collection issues are generally related to Boss Revolution accounts and even more when referring to clients that make deposits. Since the accounts that are Cash Pick Up require enough time from the RAMs, it is important to concentrate on those who have higher sales and to follow up on them and check which accounts are worth keeping as postpaid.

INTERNAL AUDIT

Andrea Russi and Carlos Valencia.

Reporting Issues: Relating to the year 2015 we had a increase the contacts during the 2016 up to 600 stores contacted, showing an increase of 14%; the 54% of the total on 2016 correspond to the following requests: Phone numbers not located on the system, Phone Numbers out of service, the Ram has not visit the store, POP Material and to update information on the system.

IMPORTANT DATA:

• Total New Registrations: 4.322

• Total Inbound Calls: 1.390

• Total Outbound Calls: 27.686

BILL PAYMENT

Bill Payment Specialist: Laura Salazar.

During the first 7 months of 2016, 67 applications less were processed than the same period as the previous year, due to the fact that the offer was reduced, as changes were made in the internal organization.

TELEMARKETING

Left to Right: Laura Ramírez, Andrés Pedraza, Silvia Turbay, Daniel Rippe and Sebastián Martínez.

We can see that there was a significant reduction in total sales that in 2015 was $ 21.861.197 (Vendors) with a total of $ 17.056.962 by our agents; And in 2016 it was $ 16.491.577 by the vendors of which $ 15.758.020 went through the telemarketing team, this reduction is due to the impulse that is being made to electronic recharges (Boss Revolution Portal).

Av. Carrera 45 (autopista) #122 - 56. Of. 501 - 502. Bogotá, Colombia

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