The Association of Independent Schools NSW Adobe etla guide and faq

The Association of Independent Schools of NSW Adobe Enterprise Term License Agreement (ETLA) - November 2018 to November 2021

Welcome to all AISNSW school members.

Adobe has created a guide to help understand what is included in your investment and an online FAQ. This guide is for all schools who have opted in on the AISNSW ETLA on Nov 2018 from the following states NSW, ACT, SA, WA and TAS.


  • Technical Support - Log your case online using the Admin Console. Online chat and dedicated number available also.
  • Non Technical Queries - Email aisnsw@adobe.com, your Data#3 representative - aissa@data3.com.au (SA) & waeducation@data3.com.au (WA) or Insight representative - ais@insight.com (ACT, NSW & TAS)
  • Adobe Help Centre - Click on this URL for extensive online resources and tutorials
  • Teacher Professional Learning - Education Exchange Portal is a FREE platform for educators to get curriculum and PD materials and self-paced workshops.


Adobe Sign

Your Enterprise Electronic Signature Solution included in the agreement. Have a look at the available resources to help you get your started with first electronic signature workflow.

For Everyone
For Educators


Adobe will be running a number of enablement session to assist with various stages of this agreement. So please check this section as we will update this regularly,

‘Learning at Home with Adobe Creative Cloud' Webinar

In light of the COVID-19 situation, we are running a series of webinars to help schools with online and remote learning.

IT Round-table Webinar

On Aug 28th 2019, Adobe hosted an online webinar for schools with very low deployment of Named User Deployment. Please see the recorded session here. A copy of the sides used for the webinar can be downloaded here.

Onboarding Sessions for the Admin Console.
Shared Device Licenses.

Here are some useful URLs for online reference.

Onboarding for Adobe Sign.

Adobe Sign enablement invites are sent to your nominated ICT contacts from your opt-in forms. Sometimes these invitations end up in junk mail, so please ensure you check.

Here is a training video with instructions on how to assign a system admin for Adobe Sign. Click here.


Creative Cloud is now a suite of over 35 applications that can be used for a wide array of areas including those noted in the table below. The Association of Independent Schools has negotiated a deal with Adobe to provide access to Creative Cloud and other products in an FTE based bundle for the AIS sector via Data3.


Adobe Spark is an online tool which consists of 3 main components - Post, Page and Video. Create impactful social graphics, web pages, and short videos in minutes with Adobe Spark and it is absolutely FREE for education and it is cross platform compatible.

Adobe Spark is available on your Admin Console. Your students should be provisioned with a Spark license to activate "basic" services in their SDL profile i.e Adobe Fonts and 2Gb Storage will become available.

NOTE: Adobe recommend to setup Federated ID and implement Single Sign On (SSO), so students under 13 can also access the software. Click here for details.


All schools will have their own individual Admin Console, school ICT managers will use the Adobe Admin Console to set up their identity and security for their school, to create and manage users, to manage product entitlements, to deploy software and access enterprise support.

With the Adobe Admin Console, ICT staff can manage:

  • Product configurations
  • Users
  • Identity types
  • App deployment
  • Packaging tools for large deployments
  • Support
  • Self-help or create a support case
Sample Admin Console

Your Admin Console will reflect the FTE value of your school entitlements. Some of the student totals purchased (CCE 100GB) is added to the FTE total and needs to be calculated separately. It is recommended to split the qtys of CC 100GB into student and staff groups - you can label the profiles as required.

You can use the quota to help you track the STUDENT BYOD licenses, as per sample above.

Please note that the FTE qty will be reflected on your Admin Console and this qty will not restrict the number of users you need to create on your Admin Console. So you can over deploy as required and you only true-up when your FTE increases more than 5%.

Student BYOD licenses are named user based and so they need to be tracked accordingly. You can over deploy at any time and true up on anniversaries.


Applications such as Photoshop Elements and Premiere Elements still require serial deployment (not affected by the above deadline) . To create these packages, you still require the use of the Creative Cloud packaging tool (CCP) and you can download this from your Admin Console. Here is some instructions on how to create your serial package.

If you have not started using your Admin Console, your current serial key may have already expired, and we would expect you to transition to the NUD ASAP. So to avoid any software access disruption, please look book in a time with your onboarding specialist or book an "expert session" using your Admin Console. If you need to check the expiry of a serial key, you can use this serial key expiry tool.



Q: Where is the "Design and Web" or “Desktop Apps” options like we had previously?

A: Adobe’s default offering is Creative Cloud Complete. Creative Cloud Complete contains all the applications contained in Design and Web/Desktop Apps plus a whole lot more. For the complete list of software and services under Creative Cloud for Enterprise, please refer to this link: https://www.adobe.com/au/creativecloud/business/enterprise.html

Q: Will the schools have access to the latest version of the applications during the 3-year term of the agreement?

A: Yes. Adobe is regularly updating, improving and expanding the Creative Cloud Apps and Services, and the other applications included in the bundle. Schools manage the timing of software updates via the admin console

Q: Does the agreement include mobile apps/services and storage?

A: Yes. This agreement covers Creative Cloud Complete with mobile applications, services and 100Gb of storage per user for staff plus Adobe Sign, Photoshop Elements/Premiere Elements, Captivate and Presenter. For students, primary school students will have 2GB of storage per student. For secondary students, school can opt-in for either 2GB storage or 100GB storage per user for student. For now, on-campus computers will run as Creative Cloud Desktop Applications with 0Gb storage (refer to licensing question 4).

Q: Why select 100GB storage vs. 2GB storage Creative Cloud for students?

A: Creative Cloud assets such as images and videos can be large in file size. 2GB may not be sufficient to store such files or allow collaborative workflows among students. Also, you should factor in synchronizing assets from Adobe mobile application to desktop application and vice versa. It is highly recommended for school to provide 100GB storage to students that may be using Creative Cloud extensively in their learning.

Q: What are the system requirements for Creative Cloud?

A: Refer to the link below for the system requirements. https://helpx.adobe.com/creative-cloud/system-requirements.html

Q: What is Adobe Sign?

A: Adobe Sign, an Adobe Document Cloud solution is a cloud-based, enterprise-class e-signature service that lets you replace paper and ink signature processes with fully automated electronic signature workflows. With it, you can easily send, sign, track, and manage signature processes using a browser or mobile device. And you can use turnkey integrations and APIs to include e-signature workflows in your enterprise apps and systems of record. You can get more information above in the "Onboarding for Adobe Sign" section.

Q: What is Adobe Captivate?

A: Author engaging learning content with ease using Adobe Captivate. The easy to use interface means educators can create interactive content all by themselves without having to rely on developers or programmers. They are the subject matter expert. It just makes sense that they be the best person to author the content which can be displayed responsively across all screen sizes. Please refer to this link for more information: http://www.adobe.com/products/captivate/education.html

Q: What is Adobe Presenter?

A: Adobe Presenter allows you to convert your PowerPoint presentations to engaging eLearning content. Add quizzes, scenarios, and out-of-the-box assets, and publish as HTML5 for access using desktop and mobile browsers. Create high-impact interactive training videos. Track learner performance using leading LMSs. Please refer to this link for more information: http://www.adobe.com/au/products/presenter.html

Q: What is Photoshop Elements & Premier Elements (PEPE)?

A: PEPE is a powerful, easy-to-use software that automates organizing and editing of pictures and videos. PEPE gives you a fun and easy ways to create and share photos and videos. Please refer to this link for more information: http://www.adobe.com/au/products/photoshop-premiere-elements.html


Please click to view Creative Cloud for Enterprise Security related details


Q: The price for our school site license based on FTE is very competitive, how has this pricing been secured?

A: Pricing obtained for this agreement is based on a large buying volume of combined FTE across the sector, and as such represents great value for participating schools (noting that under the FTE model, multi user labs and classrooms are included at no additional charge).

Q: How is the software licensed to schools under this agreement?

A: The agreement is a 3-year contract and the software is licensed (1) by 100% of FTE to schools and (2) with a mandatory minimum of 50% of the secondary students having a license. Primary schools and combined schools with a primary population can choose to provide to students on allocated devices – and if any primary students are to be licensed, a minimum 15% of the primary population needs licenses.

Q: How do we deploy to computers in library or labs?

A: You need to use the Shared Device licenses available in your console. Refer to the above "Shared Device Licensing" section.

Q: For named user deployment, how often does the user need to sign in to use the software?

A: On first run, a user is prompted to sign in and it would need internet access to do so. The app will remain activated unless a user chooses to sign out of the app. The software would continue to run even if the computer is offline (without internet access) for up to 99 days. The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing when the last verification happens, the software status refreshes to run for at least 99 days offline.

Q: Can my school increase or decrease the license volumes during the 3 years period?

A: The contract is a 3-year commitment, and license volumes cannot decrease from your initial opt in volumes. License volumes can however increase via the true-up mechanism, and you can add licenses of the additional products at each anniversary.

Q: We want to join in this agreement, what do we need to do?

A: The initial opt-in window is now closed. The next window in Nov 2020. Please contact your DATA#3 (SA, WA) or Insight (ACT, NSW, TAS) representative for information.

Q: What action do we have to take across our school if we had Adobe applications installed on some devices or every device and we aren’t renewing our participation in this ETLA?

A: The current agreement between Adobe and the AIS schools concluded on 27th November 2018, so any schools not joining the new ETLA program will need to remove any unlicensed software immediately.

Q: If the school has the design & web package on all school owned devices, are they required to run the remove volume serial executable on all devices, then to activate the software going forward they just sign in via account created under the Admin Console?

A: Yes. Schools should run the RemoveVolumeSerial executable first. Then users can simply sign in with their user credential to activate and continue using the software.

Q: What if we decide we want to opt in next month, not now?

A: Opt ins are now closed the next opportunity is now in Nov 2020. This is not a transactional program where schools can join at any time.

Q: What is the minimum student population we need to license for our school?

A: - For secondary schools, 50% of the total secondary student population needs to be licensed.

- For combined schools, 50% of the total secondary student population needs to be licensed and then for the primary population, a minimum 15% of the total primary student population needs to be licensed (If the primary school wants to license any students on their own devices

- For primary schools, a minimum 15% of the total primary student population needs to be licensed (If the primary school wants to license any students on their own devices)

Q: What is included in my FTE count?

A: Your FTE is a representation of the declared metrics for your teaching and non-teaching staff. Students are not included in this total.


Q: Our school does not use all the software in Creative Cloud. Can we pick and choose which software to deploy to our computers?

A: Yes. From within the Admin Console, IT can create specific installer packages that are made up of one or more of the software applications. IT can further enable or disable CC non-core services for each user or groups of users. Refer to the link below for details: https://helpx.adobe.com/enterprise.html

Q: Tell us a bit more about "Named User Deployment". What benefits does that give us?

A: Creative Cloud Applications are now activated based on the user credentials. If schools opt into this agreement, schools will be given their own Admin Console to manage the users (teachers, staff, students, etc.) and provision the software entitlement to the users. It means that schools will have complete control of who has access to the software. Schools can revoke software entitlement to a user at any time and reallocate the software to another user with ease. Using the Admin Console, schools have visibility about where the software have been deployed. As the software is now licensed based on the user identity, it also means the software can run from any computer https://helpx.adobe.com/enterprise/help/aedash.html

Q: How does a school add user entitlements to the Admin Console? A school may have many users to deal with. Can this be done in bulk?

A: Yes. The Admin Console enables the IT admin to add/remove user individually, in bulk (using a csv file) or by integrating your Active Directory with Adobe’s Admin Console (Adobe offers a User Sync Tool for this).

Q: What identity types for named user are supported for use with the Admin Console?

A: The Admin Console supports any of the following 3 identity types:

  1. Adobe ID – created and owned by the users
  2. Enterprise ID – created and owned by schools
  3. Federated ID – linked to the school directory via Single Sign on

To implement Enterprise ID and Federated ID, a domain needs to be claimed by the school.

The domain can be something like @school.edu.au or any domain that the school owns. Schools can share the same domain or each school can choose to use its own domain. Refer to the link below to decide which identity type best suit your school.


Important Note: For any students who are under 13, they must use an Enterprise ID or Federated ID. Adobe does not allow children under 13 to directly register for an individual Adobe ID and so products and services that use individual Adobe ID only cannot be used by a student under 13.

Q: Where do we download the software and how do we package the software for deployment?

A: The software can be downloaded from within the Admin Console. School IT can then Admin Console to create the Named license CC package (.msi or Windows and .pkg for Mac). Refer to the link below for details: https://helpx.adobe.com/creative-cloud/packager/enterprise-deployment-overview.html

Q: Can a user download and installed CC software by themselves as in self-service?

A: Yes. As long as the user has admin rights to the computer, they can download our software at https://creativecloud.adobe.com/ and install the software by themselves. CC software licenses are provisioned in the Admin Console. Once provisioned, the user can sign in and run the software.

Q: What about the Add-on software. How are they deployed?

A: Captivate and Presenter will also be managed from the admin console, under a named user model. Photoshop Elements and Premiere Elements is still to be deployed based on a serial number/device based license.

Q: Can the software package be pushed out via Microsoft SCCM?

A: Yes, you can do so. Refer to this link for step-by-step instruction: https://helpx.adobe.com/creative-cloud/packager/deploying-packages-sccm.html For Mac, you can use Apple ARD: https://helpx.adobe.com/creative-cloud/packager/deploying-packages-ard.html

Q: Can a school create packages and give these to student or staff and let them install these on their laptops?

A: All serialized installer packages needs to be deployed by the school IT. These cannot be given to the users (staff or students) for them to self-install. Only non-serialized software for named user deployment can be given to users if required.

Q: How does a school remove Adobe software license from the computers?

A: For CC software, removing the user or the provision of the software to the user from the Admin Console automatically removes the user license and it is instantaneous. As for the Add-ons, a school would either have to uninstall the software or run a RemoveVolumeLicense executable on the computers to remove the license.

Q: If the school has previously CC serialized software installed on the computers, do they need to be uninstalled first, then reinstall with the named license package before user can sign in and use the software?

A: School IT can run the RemoveVolumeLicense executable to remove the serial license from the computers. Then add user entitlements on the Admin Console. When a user runs the software on the computers it will prompt the user to sign in.

Q: If a teacher has previously held a Creative Cloud license which has since then expired, would the teacher be able to use the same email (Adobe ID) with this agreement?

A: Yes. The Admin Console supports Adobe ID, alongside Enterprise ID and Federated ID. Schools can choose to use the same email for the teacher, but the Admin Console will only support one type at any one time per email address.

Q: Is there a way that the software packages can be stored on a local server as some schools may have limited bandwidth?

A: Yes, schools can setup a local server using our Adobe Update Server Setup Tool which effectively makes the local server as a mirror to our server. Schools can then configure this server for CC software deployment and subsequent updates. Refer to link below for details: https://helpx.adobe.com/creative-cloud/packager/update-server-setup-tool.html