Difficult Interactions Kate Chesterman

The influence of Organizational variables conflict response styles:

Fight or Flight

  • When a student either fights the conflict or runs away from it.
  • A student may stop and fight for their side of the conflict or they may completely give up and run way.
  • Depend on the type of student if they will fight or run away from conflict.


  • When a student's goal is to win no matter what negative outcomes may arise.
  • They are going to do anything it takes just to make sure they win.
  • They generally don't care about the conflict they care more about winning.


  • When both sides give up on their goals/needs.
  • They combine ideas together to make everything work together with both of the sides.
  • Both sides are working together and combining each sides ideas to make one idea and plan.


  • When student's ignore the problem such as the goals at hand.
  • They are not getting into the conflict they are just walking away from the whole situation.
  • They are not really solving the problem they are just ignoring and not dealing with it.


  • When student's come up with an alternative solution to resolve the problem at hand and they do it together.
  • Student's are working together to solve a problem and they are doing so in a civil manner.
  • Making sure that everything is getting worked out and coming to a good end goal.


  • When student's work together to make both parts come together as one.
  • Each side will have to give up something but they are working together to accommodate both side.
  • They are putting all of there goals together to make one goal as a group.

Indicators of Resistance

Refusing to Participate

  • When a student will not willingly engage in activity after direction has been given.
  • The teacher must persuade the student to perform to work.

Supporting without substance

  • When a student verbally agrees to do what is asked of them but then fails to follow through.
  • Students often say they will do something but then don't end up actually participating.

Displacing Responsibility

  • When a student blame others for their inability to complete the tasks they are responsible for.
  • Students won't hesitate to blame somebody else for what they didn't finish.

Deferring to a Future Time

  • Knowing that a task or change needs to happen but having an excuse as to why it can't be completed.
  • They often tell you a later date that it will completed and an excuse why it is not done now when it is supposed to be.

Relying on Past Practices

  • When a student is reluctant to try new methods or complete new tasks because they are accustomed to old methods or tasks.
  • They often like old methods more than the newer ones because they aren't used to new and change they like to keep it the same.

Persuasion as a Strategy for Responding to Resistance

Emotional Appeal

  • The attempt to connect with the student's feeling or sympathies in order to change resistant behavior.
  • Giving them examples of why you thing they can do something is a great way to give emotional appeal.

Benefits Appeal

  • The attempt to weigh the pros and cons of the situation to reason with the student to get them to comply.
  • Give students all the information the pros and cons is a good way to get everything out there and give them a good understanding of everything.

Logical Appeal

  • The approach based on the students notions of reason and why something should be done.
  • Telling the student that they have to finish this before they can get the final out come is a great way to help them understand that they must do what you are asking of them.

Character Appeal

  • The attempt to connect with the student through mental or moral qualities distinctive to the student.
  • Making sure the student knows that you know them and you can tell when they aren't acting like themselves. Letting them know that you can see and care about what is going on.


  • http://changingminds.org/disciplines/change_management/resistance_change/sign_resistance.htm
  • http://www.ehow.com/list_6704064_basic-persuasive-strategies.html
  • http://sourcesofinsight.com/conflict-management-styles-at-a-glance/


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