Insights from entities’ responses
Entities reported the following progress for the recommendations that we issued to them:
Appendix B contains a summary of entities' self-assessed progress implementing our recommendations. The best way to explore their reported progress on each recommendation is via our interactive dashboard available on our website at www.qao.qld.gov.au.
1. The most common types of recommendations entities failed to implement were those related to performance monitoring and reporting, governance, and strategic planning.
2. Some entities are not monitoring their implementation of our recommendations. To do so, they could set up processes that hold specific positions/people accountable for this. Audit committees should play a major role in overseeing this, tracking progress, and holding management to account.
3. Some entities reported that they have not evaluated the outcomes of their implementation of the recommendations. This means they do not know whether their actions have delivered the intended results. This is a gap they need to address. Timely and robust evaluations help entities determine what works and where they can improve. This can form the basis for them embedding a continuous improvement culture.