Catskill Regional CEO UPDATE

From the CEO

Catskill Regional Medical Center Chief Executive Officer Jonathan Schiller

Dear Colleagues,

Happy New Year - 2020! This time of year always brings with it hope, optimism and considerations to make personal commitments for improvement, be it health-related, spending more time with family and friends or other resolutions.

I am happy to share some exciting new improvements: the first of which is the brand new Emergency Department at the Grover M. Hermann campus in Callicoon. The renovated ED is now open and serves as an excellent healing environment for us to care for our community. Congratulations to the team that worked on this project, and a special thank you to all of our staff members who maintained uninterrupted 24/7 Emergency Department care for our patients during the construction project. The new ED will be dedicated to Dr. Paul Salzberg, who has spent his lifetime caring for patients in our community. A ribbon-cutting ceremony will be held in the Spring.

Yours in Service,

Jonathan Schiller

As One Chapter Ends, Another Begins

After 42 years of service, we said farewell to Patty DeVoe, Administrative Assistant to Jonathan Schiller, CEO. Patty retired on January 3.

During Patty’s service at Catskill Regional, she worked throughout the hospital as a Unit Coordinator, Nursing Administrative Assistant as well as in the Personnel Department. For the last 19 years, she was the Administrative Assistant to the Chief Executive Officer. We wish Patty a wonderful retirement filled with good health, happiness, relaxation and fun.


Guardian of Excellence Award

Grover M. Hermann Hospital has received Press Ganey’s Guardian of Excellence Award® for Patient Experience in its Emergency Department for the second consecutive year!

The Guardian of Excellence Award is a nationally-recognized honor bestowed upon top-performing healthcare organizations who consistently sustain performance in the top 5% of all Press Ganey clients for each reporting period over the course of the assessment year.

“This honor reflects our organizational dedication to improving the health, safety and peace of mind of the communities we serve, especially when it comes to providing excellent emergency care in the face of unexpected events,” said Chief Executive Officer Jonathan Schiller.

Nationally Rated as Five-Star Recipient for Appendectomy Outcomes

Catskill Regional is 5-star rated for Appendectomy outcomes according to a study released by Healthgrades, the leading online resource for comprehensive information about physicians and hospitals and the first third party organization to objectively rate hospital quality with a focus strictly on clinical outcomes.

A 5-star rating indicates that Catskill Regional ’s clinical outcomes are statistically significantly better than expected when treating the condition or performing the procedure being evaluated. Additionally, from 2015 through 2017, patients who had an Appendectomy procedure in hospitals with 5 stars have, on average, a 65 percent lower risk of experiencing a complication while in the hospital than if they were treated by hospitals with 1 star. Similarly, patients having an Appendectomy procedure in hospitals receiving 1-star are, on average, 2.8 times more likely to experience one or more complications than if they were treated in hospitals with 5 stars.*

Most Wired Recognition

Catskill Regional has once again earned the College of Healthcare Information Management Executives 2019 HealthCare’s Most Wired recognition.

The Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.

A total of 16,168 organizations were represented in the 2019 Most Wired program, which this year included three separate surveys: domestic, ambulatory and international. The surveys assessed the adoption, integration and impact of technologies in healthcare organizations at all stages of development, from early development to industry leading. Each participating organization received a customized benchmarking report, an overall score and scores for individual levels in eight segments: infrastructure; security; business/disaster recovery; administrative/supply chain; analytics/data management; interoperability/population health; patient engagement; and clinical quality/safety. Participants can use the report and scores to identify strengths and opportunities for improvement

Obstetrics Department Receives Fetal Monitors

Thanks to proceeds raised at the 2019 Catskill Regional Medical Center Annual Golf Tournament, and to the Catskill Regional Medical Center Foundation, three Maternal/Fetal Monitors and the carts that hold them were purchased for the Obstetrics Department. Additionally, two Novii Wireless Patch Systems that measure and display fetal heart rate, maternal heart rate and uterine activity were purchased.

The Foundation’s assistance and the commitment of our community enables purchases just like these to help us treat our tiniest patients. Thank you! To learn more about Obstetrics at CRMC, visit www.crmcny.org/BirthingCenter.

Patient Safety Corner

The Good Catch Patient Safety Award is presented to an individual who demonstrates their commitment to keeping patients safe by “speaking up” to prevent a potential patient safety issue. A Good Catch is defined as an event or circumstance that has the potential to cause an incident or medical error, but that did not actually occur due to corrective actions and/or timely intervention.

Beginning January 2020, there is be a new “team” award. We will recognize the department or nursing unit that submits the most nominations each month. The department/nursing unit will be recognized with a team trophy that they can showcase for that month. The trophy will be passed on to the next monthly team winner. So, we encourage you to get your nominations in. Why is this important? So we can learn from our near misses, make improvements and prevent an actual patient harm. Thank you for your commitment to patient safety!

It’s very simple to nominate a colleague or even yourself.

Go to the GHVHS hospital intranet and look for the baseball glove:

Click on the baseball glove and under “Resources”,

Click the “GHVHS Good Catch Nomination Form”.

Complete the form and submit

Good Catch Awards

Awards were recently presented to:

Sara LaFleur, RN, OR
Kim Patten, RN, OB
Sabrija Basic, EVS
Donna Delosh-Feeney, RN, BHU

Veterans Day Celebrated

Thanks to all our Veterans for your brave service. Special shout out to Jodi Goodman, Joanna Gass, “Boomer” Bojo and Dr. Chris Roman for hosting the 2019 Veteran’s Day ceremony. And, thank you to all our Catskill Regional employees who served and continue to serve our country.

A CRMC Halloween

Check out the great costumes employees sported in celebration of Halloween. Thank you for your spirit.

Winners of the 7th annual Ugly Sweater Contest

1st Place: Jessica Conklin, SNU, 2nd Place: Regina Hooks, Patient Access and 3rd Place: Kirin Ratalia, PT
Honorable mention for the SNU Team

Thanks to all who participated!

Annual Holiday Party

GHVHS Update

2019 Quality and Patient Safety Awards Celebration

The GHVHS Quality and Patient Safety “Game of Thrones” Awards took place on October 24. The awards honored significant quality achievements that benefit our patients. Congratulations to those who earned special recognition:

Category One GOLD: Diplomat Award CRMC CLABSI Reduction This team reduced CLABSI infections across many areas: CCU - CLABSI free for 38 months; 2 West - CLABSI free for 12 months and 5 East - CLABSI free for 9 months through improved care protocols, education, documentation and monitoring.

Category Two GOLD: Maester Award ORMC Prevention of Retained Surgical Items This team reduced the incidence of Retained Surgical Items (RSIs) to zero through implementation of enhanced OR count processes and technology.

Category Three GOLD: Explorer Award Cath Lab 1st Medical Contact to Balloon This team elevated the level of pre-hospital care for STEMI patients by working with EMS and the hospital team; improved pre-hospital communication, documentation at time of hospital arrival and ultimately improved the door-to-balloon time within 90 minutes.

Category Four GOLD: Super Hero Award ORMC 3 North Falls Reduction The 3 North team decreased falls by 70% and falls with injury by 75% through implementation of a comprehensive falls reduction program.

Category Five GOLD: Powerful Women Award ORMC ERAS Total Joint Replacement The ERAS team implemented standard clinical pathways and protocols through all phases of Total Joint Replacement surgery, enhanced patient pre-op and post-op education, reduced length of stay from 2.1 days to 1.5 days and improved patient experience to a score of 85.7%.

Category Six GOLD: Inventor Award ORMC Opioid Stewardship This team significantly reduced the total amount of opioids prescribed through tracking provider prescribing patterns and implementing order sets that encourage use of multi-modal pain regimes minimizing the need for narcotics.


The winning teams for these very special awards are selected based on achieving the highest, top scores in the following areas:

Master of the North (aka the Double Crown): Culture of Safety and Employee Engagement

Master of the Iron Throne (aka the Triple Crown): Culture of Safety, Employee Engagement and Patient Experience

Master of the North Award: ORMC Patient Advocacy and Guest Services

Master of the Iron Throne Award: CRMC Occupational, Physical and Speech Therapy

GHVHS Members Visit Our Nation’s Capital

Members of the Greater Hudson Valley Health System including Jonathan Schiller, CEO, Catskill Regional Medical Center, Jim Grigg, CFO and David Smith, Vice President, Marketing and Strategic Planning, visited Washington, D.C. in October where they met with New York State Senator Schumer.

During their time with the Senator, an update on current operations and recent growth, and other federal priorities to help meet the health care needs of Sullivan and Orange Counties, were discussed.

GHVHS Medical Group Update

Welcome New Providers

Ronica Bennett, CM - Women’s Health
Sophie Harrison, CNM - Women’s Health
Iswarya Jagadesan, MD - Pediatric Hospitalist
Robert Lincer, MD - Surgery
Irene Moloney, FNP-BC - Hospice and Palliative Care
Carley Neinas, PA-C - Urgent Care
Theresa Raposo Marques, PA-C - Urology
Michael Rutter, MD - Orthopedics
Nitin Sharma, MD - Surgery
Shaniqua Wilson, NPP - Behavioral Health
Christina Wood, FNP - Primary Care
Shiqing Yan, MD - Hospitalist
Douglas Yodice, PA-C - Intensive Care

Save The Date

Annual Heart-A-Thon

Friday, February 21, 2020

6:00 a.m. to 6:00 p.m.

Catskill Regional Medical Center

Harris, NY

All money raised will help purchase equipment for Cardio Pulmonary at Catskill Regional.

For more information about the CEO Update or a submission for consideration, contact Senior Marketing and PR Specialist, Lauren Kropf-Zuckerman at lzuckerman@ghvhs.org.

Please click below to appreciate!


Created with images by Jamie Street - "untitled image" • Hush Naidoo - "This was captured well waiting for the doctor who was busy at the time" • NASA - "Bright Center Star Cluster" • Omar Lopez - "untitled image" • National Cancer Institute - "Woman Consults with Pharmacist. An older African-American woman talks to a Hispanic male pharmacist as he explains her prescription. Photographer Rhoda Baer" • Jakob Owens - "Faded American flags" • Jon Tyson - "untitled image" • Paul Green - "Dining Hall ceiling at Chatsworth House" • Bob Bowie - "I went to the Capitol to photograph the moon which was rising behind and to the left of the dome but, sadly, the clouds rolled in after this shot and the moon wasn't visible until much later." • Abby Anaday - "wall with medical instruments"