No commitment needed
There are a few ways you can give us your feedback without having to commit on a regular basis:
In depth surveys to get your views on key questions. You can complete these online, over the phone or by post.
Help us test the quality of our services by giving us feedback on tasks we set you.
Give us your views when we're looking to make a change to a service you receive. If you choose to give us your feedback, you can pick and choose when and which topics you take part in.
We'll come out to you and have a chat with you about a particular topic we are reviewing.
Varying commitment needed
If you're passionate about your local area, scheme or neighbourhood you can get involved with:
Carry out inspections of your scheme or estate and let us know our the quality of our estate management.
Talk to us about the building safety concerns you have, and we’ll work with you on our plans to improve the safety of your building.
We can help you meet as a group of residents to discuss local topics.
Some of our Retirement Living Schemes have Committees. We can help you with how to get the most from these.
Varying commitment needed
If you want to share your experiences of a specific service or topic, there are a number of different ways you can do this.
The best part is, you'll get to choose the projects that interest you!
Special Interest Groups
We want your views on how we can make our services accessible and inclusive.
Task & Finish
Meet with us over a set period of time to look at customer feedback on a set topic and use it to suggest improvements.
If you've recently used a particular service like ASB or Aids & Adaptations, we may ask for your feedback to see how we can improve
Monthly* commitment needed
If you've got more time to commit and like looking at a wide range of information, we can give you all the skills and training you need to get involved on a more regular basis.
Customer Scrutiny Panel
Have an in-depth look at one area of our business over a 3 month period of time. Let us know what works and what more we can do.
Customer led reviews
By Monitoring our performance against our Service Standards you can work with us to highlight what more we can do.
Come together with other residents from across our Retirement and Supported Living services to check and challenge our performance on the more specific services you receive like catering and lifestyle activities.
Monthly commitment needed
Whilst its important we have a number of ways for you to get your voice heard, its also important that we act on your feedback.
If you like looking at the bigger picture we have a group of customers who help hold us to account through:
Oversight & Impact
Monitoring the customer insight we're gathering and making sure it leads to improvements for you.
Making sure we deliver on all of the actions we have committed to.
Helping make sure we comply with the standards set by the Regulator for Social Housing.
Making sure we tell all customers what we've done with the feedback they've given.
You’ll receive all the training you need to take part in whichever options suit you. Each year we’ll ask you what topics you might need more support with and add these to our plan.
Whilst most our meetings are held virtually, if you do need to travel to get to a meeting, we’ll arrange your travel for you in advance, or pay your expenses by bank transfer.
You’ll get access to Yammer, a secure online group where you secure online group where you can talk to other customers and look at information we send to you.
If you've got any concerns about getting involved, the Team are there to help find the solution and can offer one to one support if you need it.