Our team is redesigning customer experience at CIT through design thinking techniques. We have now completed the Current State research. Over the course of the week, we have:
- Run 4 workshops with a mix of students and staff
- Interviewed over 75 students
- Used over 1000 post-it notes
We really want to give our utmost thanks to everyone who participated! We couldn’t have understood the breadth and diversity of experiences at CIT without everyone’s input.