Overall Conversion Highlights:
- TAG Ranked #3 in Enterprise, #2 in East!
- Dustin Riekeberg and team came in #6 in the Enterprise!
- Three of our 5 DM's ranked in the top 10 in the East: Dustin, Jackie, Shimeka!
Several managers led their teams to top 5 rankings in key effort metrics for December. It was awesome to see some of the same managers listed in multiple categories. Winning in effort metrics is a key component to Sprint's turnaround efforts. We will continue to build our TAG culture in order to lead the way in effort metrics - as well as conversion.
Additionally are the winners of the December Conversion Contest: Store Managers and their ASMs who achieved a conversion of 7% or higher will be awarded an Under Armour Sprint Branded polo!
Over the holiday, Holly's daughter (Amanda) came to visit and she was motivated by all the TAG talk! She asked her mom what TAG stood for and Holly gave her a few key terms that define us: #ALLIN, #NOPLANB, #TAGSTRONG, conversion, TEP, $ per, and SPS. Amanda took it from there and created this rap dedicated to the TAG team (music courtesy Hamilton - lyrics by Amanda.)
It was an exciting and productive holiday season for TAG Indirect. Our National Retail team did an excellent job of leveraging discretionary credits to win customers from our competitors and retain valued Sprint customers with upgrades. Our dealer team stepped up big during the holiday season and delivered the highest HSGA conversion in the channel nationally, fourth in productivity per door even with new doors, led in NBA execution and upped our game with customer experience finishing with the third highest SPS in the company. Great job by our NR and Dealer teams as well as our partners in Operations that delivered a great December for TAG and Sprint!
In December the SMB channel had some strong individual performances.
Darlene Combs led the way in gross add activations with 367 Geotab activations across two accounts. Rogers Electric and new logo win Pruitt Healthcare. These two wins put Darlene at an outstanding 496% of Gross add quote. In conjunction with the geotab activations both accounts have considerable upside with handset opportunities. Darlene has done a phenomenal job fostering the relationships with these customers and securing the wins.
Jami Benecke led the TAG region on handset sales with 78 across her two new logo wins Parker Young Construction and Baldwin Paving, good for 339% of handset quote. Jami was also a very strong 186% of GA sales in December.
Continuing their very consistent trends on over quote performance of both Gross Adds and Handsets were Ken Malone at 175% and 201% and Ryan Crimminger at 155% and 235%.
Rounding out the group of over performers was Austin Herrin at 179% of his handset quote.
Great job to all over performers!