Troubleshooting Your Account
If your Adobe CertMetrics homepage looks like the screenshot above then this pertains to you.
In certain situations, you may find that your exam history is no longer listed in your Adobe CertMetrics profile. This could happen when logging in using your Adobe ID, and the email address associated with your Adobe ID does not match the email address you used to create your Adobe CertMetrics profile.
In most cases we will catch these issues and can update your Adobe CertMetrics account profile and restore your exam history. If, however, you no longer see your exam history when logging in, please send an email to firstname.lastname@example.org and provide the following details:
- Your first and last name
- Original email address you used when creating your Adobe CertMetrics profile.
Our support team will ensure that your account is restored with all the previous exam history.
We apologize for any temporary inconvenience that may result from this situation.
Need help navigating or troubleshooting your Adobe CertMetrics experience? Browse through the following links for more information.
Log In and Account Creation
How to Create an Adobe ID
How to Log in to Adobe CertMetrics
Where are my Exam History and Records?
Navigating Adobe CertMetrics
Overview of Adobe CertMetrics' Features
How to Create a Transcript
How to Share a Transcript
Where to Find Logos and eCertificates
Where to Find a Score Report
How to Publish Digital Badges
How to register for an Exam at a Testing Center
How to Register for an Online Proctored Exam
Learn About the Procedure of Taking an Online Proctored Exam
Rules and Requirements of Taking an Online Proctored Exam