Ops Magazine Issue 1- December 2016

Rania Shamas

Some people say “I have no work life balance!" When you enjoy your work you will feel balanced always. The trick here is to get the joy from inside you, only then you will enjoy life. Let me share something personal with you. Every night before I sleep, I write on my note book what I am lucky to have and what else I will improve on. I then read what I wrote when I wake up and Say Thank you God for giving opportunity to enjoy life. NOW WHAT HAPPENS AFTER COUPLE OF STRESSFUL MEETINGS I can’t explain!! but still I don’t give up and so should you.

Best to come….

Breakfast get together and Gretha and Lee's Farewell

And our surprise visitor Louis
Darren's first baby feeding at work!


Our Achievements and Good News

Delight is one year old!

Customer Experience Highlights

  • We partnered with the creator of NPS, Fred Reicheld and had a very inspiring meeting between Khalid and Fred
  • We rolled out the Delight survey for Mamas & Papas Ecom, reaching all our transacting customers online
  • We upgraded the Delight system with a new survey which aims to drive higher response rates from customers and higher quality responses

New look and feel of Delight surveys

Meet our new Customer Care team

Meet the team

Our Purpose:


Silvia Gomez, Sale and Customer Care Manager.

How did we get here

The Customer Care team has established many milestones in this short period of time however are only at the beginning of their journey. We have a team of 6 external agents that are currently handling Mamas and Papas, and growing an in-house team of 7 for the Launch of Ounass.

We look forward to the commitment and growth of what this department will bring as we move forward with launching more e-com sites and by delivering a world class service.

Retail Operations Support Achivements

We received VVIP status from DED
We launched "Let's Talk"

Meeras Opening

Meeras Openings Dinner Celebration

JOAO DA SILVA: "We were given an opportunity to develop two unique projects - AATI Essentials and Priceless, entirely in-house creation. Exposure to new departments and opportunity to work with different people in the company. Opening on time as per Meraas schedule."

Aati Essentials


Banana Republic


Mohammed Zaheer Abbas Kamdar: "The Insignia / JV stores were the first to start work at site and also complete store construction after re-scheduling the site works to match the extended opening date of the development. There were few items like anchoring the ceiling to the slab details which were not clear on the malls guidelines at the onset and we developed the said detail along with mall team first for our store which was then regularized as standard detail for all tenants building stores at the mall. Towards the end the involvement of consultants - Vindico Retail – appointed by Meeras, helped the team achieve the target opening date considering the challenges faced with the mall completion work. It was a good experience working with the Meraas delivery team on the unique Tuscany themed Outlet Village."

Armani Exchange

Armani Oulet

Caffe Nero


Mamas and Papas


Click to read about your colleagues

Recognition Scheme

Sidhik receiving the Value Award from Khalid Al Tayer

Lets hear him

So what does BHAG stand for and what is the BHAG for the company?

BHAG: Big Hairy Audacious Goal is used to describe an ambitious long term goal similar to a vision e.g. Google’s BHAG is “Organize the world's information and make it universally accessible and useful.”

Al Tayer Retail’s BHAG is to achieve a Delight score of “80” across Al Tayer Retail and 8 volunteer hours per colleague.

For last fiscal year, we achieved a score of 64 for Delight and had 4 volunteer hours per colleague.

What can we do to help our community and achieve our BHAG?

Contact Pauline Waigwa pwaigwa@altayer.com to get more information about CSR initiatives

Meet the new members of our family

Darren Leonard, Deputy LP Manager welcomed a baby boy
Sharon Orgas, Assistant Design Manager welcomes a baby boy

Thank you

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