“The ANQ data provides an important foundation for quality in health care.”
Can you give a practical example of how they are employed?
Being able to add two or three additional hospital-specific questions to determine the prevalence of falls and pressure ulcers is a real plus. This has enabled us to enhance our reviews, for instance, relating to both medication and patient safety.
How would you personally rate the success of the ANQ measurements?
In the last ten years our hospital has achieved very good ANQ results. I take great satisfaction in communicating the findings to our managers and employees. I share the sense of achievement with all those in our institution who are committed to contributing to patient well-being.
How much work is involved in collecting the data?
Personnel responsible for recording data are required to undergo regular training and master various IT programs. They must be continually available to record data and also be extremely rigorous when it comes to accuracy. This applies both to the analysis and the monitoring of recorded data, which we send to the ANQ institutes responsible for evaluation.
The challenge is to free up the necessary resources, for instance for training, data collection, reviews, preparation and communication of results, and the optimization of our logistics. For an institution of our size, that's a considerable workload.