Vendor Team ( TP Jaipur)
- Training has been completed
- Team is in nesting phase
- All ids and tools access are complete
Phase 1: Go- live on May 3 @ 9 am
- US English on helpx
- Global English IVR flows
Phase 2: Go - live scheduled on May 4 @ 9am PT
- It covers all regional English web i.e. 16 English regions on helpx
Phase 3: Go - live scheduled on May 11 @ 9am PT
- Would cover all local regions on web and IVR changes
- 46 localized regions on helpx
- All Regional IVR flows
- Technical Demo for Dynamics tool have been kicked off
- Training module creation work in full- swing
- Release schedule attached below
- Change agents identified. Their engagement plan to kick-off by mid-May
- work for Sandbox environment in full swing
Employee Onboarding (partnering with engineering team)
- Identified the broad-outline of the program
- Curating the content to share in the workshops
- Identifying the engagement model post the workshop.
- Next check-in scheduled for 5th May
- Last day to submit the ideas is 5th May.
- Socializing the themes with the team to encourage participation and drive submission
- Daniel Jordon escalation related to Sync issue is still active. engineering team is working on fixing the bug. We should get the fix by end of week.
- PO escalation - Customer received notification that his services would be stopped despite making the payment. Issue Reason - Customer had sent the cheque to wrong address therefore amount was not credited to his account. Current Status - Issue resolved. Services have been restored. Customer has been notified to send the payment to right address.