AIG Service Programs Products, programs, and capabilities to Grow Your Business

Why AIG?

1. Increase Growth and Profitability

  • Leader in White Label Branding: Over 95% of AIG’s warranty programs are white label for the world’s leading brands
  • Partnered Approach: AIG is capable of supporting differentiated branding and service that is tailored to our client’s brand and goals
  • AIG Marketing Services: Creative design, sales aids, strategy & planning, digital marketing
  • Underwriting Advantage: Marketing expertise, customized service programs

2. Integrated Account Management and Underwriting

  • Direct underwriting relationship, full transparency, unified reporting, access to AIG partners, claims and marketing data
  • Account Management team consists of an account manager and an operational manager to provide accountability for financial growth and execution
  • Single point of contact for all accounts, even on multinational programs
  • Timely reporting and access to actuarial reviews

3. Enhanced Customer Experience

  • Click, call, or visit customer experience for convenience
  • AIG replacement and repair process allows for a quick, flexible resolution to claims while decreasing false claims
  • Our CRM platform is integrated with the service ecosystem with access and control at your customers’ fingertips to ensure a smooth replacement and repair process
  • Multi-lingual call centers with AIG employees and scalable capacity
  • With a dedicated recruiting team, our hiring process is closely linked to our corporate strategy as we recruit candidates that have values and aspirations that are consistent with the expectations of the role

4. Fast and Efficient Integration

  • Simple unified platform to manage the entire service process
  • Single point of integration model and our ability to tie into any technology platform provides speed and flexibility while requiring minimal customer investment to integrate and implement
  • AIG is experienced in transitioning large service programs and has the expertise to provide a seamless change

Best-in-Class Service Solutions

As one of the largest providers of product protection services in the industry, AIG Service Programs serve customers and clients worldwide with innovative programs backed by the stability of AIG underwriting. Many of the most respected manufacturers and retailers choose us because they know they have a business partner dedicated to the unique features of their products and customers. We provide all-inclusive turnkey programs or customize a solution to fit the needs of your business. We work closely with our clients to support their brands through profitable solutions that increase customer satisfaction and retention.

Core Products

  • Extended Service Plans
  • Affinity Programs
  • Service On-Demand
  • Replacement Parts
  • Wireless Handset Insurance

Core Capabilities

  • Warranty Underwriting
  • Marketing
  • Risk Management
  • Customer Service
  • Service Fulfillment
  • Reporting

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