NordstromInside America's #1 Customer service retailer
Behind the Brand
Number one goal: customer service
Empowered employees matter most
Personal and professional goal setting
One rule: use good judgment
How It All Began
Founded by John W. Nordstrom in 1901
Built on basis that "customer is always right"
Expanded by Nordstrom's 3 sons
Acquired women's apparel in 1960s
Nordstrom's legendary reputation starts with its core organizational chart. The inverted pyramid defines its frontline employees as the most important people within the company, second only to the customer.
Success = Company of Entrepreneurs
Hires based on character not experience
Sets high expectations over rules
Promotes within the company and "family"
Encourages individual creativity and ownership
"A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom." -Robert Spector
The future of Nordstrom is always bright. A footprint of the exterior design for the company's first Manhattan flagship store were released earlier this year in anticipation of a 2019 opening.
The Nordstrom Way: http://cdn2.hubspot.net/hub/155473/file-375011712-pdf/nordstrom_way_pdf.pdf
Nordstrom Company History: http://shop.nordstrom.com/c/company-history