2) HMW process
How might we improve the organization of the time table of the route?
By being responsible and respectful about the starting time of the tour, so the time of the tour can be managed from the beginning.
HMW make the trip not being too long?
By putting less attractions in one day, and doa two-day route instead of one, in order to finish not that late.
HMW make the tourist be entertained during the trip?
By giving them a map and brochure with the schedule and a brief description of the places so the participants of the tour have an idea of what they are going to see.
HMW reduce the places for visiting in one day?
By putting together, the attractions that goes better in line so the route does not have a deviation.
HMW avoid delays?
When putting the attraction in line with one and other, that means closer and connected, we will reduce the duration of each trip. Also by respecting the time that starts the tour.
HMW accomplish the clients to understand clear and strong the information provided
By giving them clear and understandable information, about the duration of the tour, the distances and the timetable.
HMW make tourists want to go to Paine.
By giving away brochures to different hotels and touristic offices in Santiago.
By taking advantage of the potential of the area and make it visible for the tourist to see it and know that it is close to Santiago and increase the intentions to visit the town of Paine.