SXC16 Service experience camp

Here I want to share with you my experience as a volunteer at SXC16 in Berlin, organized by Service Design Berlin, a non-profit team activity of Berlin-based.

http://www.service-design-berlin.de

Service Design Berlin’ connects user experience, customer service ex­perts and service designers as well as everyone interested in the discipline. Its goal is to bring people with a service-oriented mindset together and create platforms for sharing experiences, exploring new tools and expanding knowledge.

  • 2 day of conference
  • 250 attendees
  • 3 media partners
  • 7 sponsors

Apps utilizzate:

  • https://whova.com ----> complete agenda of the event, list of the attendees, live tweets, sharing of feedback, pictures, contacts and private messages.
  • https://www.sli.do ----> live interaction tool with the audience (general questions, direct questions, social interaction...)
  • https://www.typeform.com ---> to collect the feedbacks after the event (with the possibility to win one book, like "Business model you"... so a nice one!)

Badges:

Phones charger! Nice to have for the guests... they had one "station" for every room and a paper printed on the wall indicating where it was.

Catch box for questions: simply throw it to the people

GIVES AWAY

from the Service Design Berlin (temporary tattoos, stickers, bag and different posters with sentences made from volunteers)

from sponsors (stickers, posters, pen)

CATERING

Food itself was not amazing, but NICE idea to write about allergies, infos about what was served.

End of the event

  • Final speech with one from the speakers, one from the public, one from the organizers, reflecting about the day and the topic of the event
  • Asking live and "warm" feedbacks to the public, and without advise giving books to the firsts!
  • Special thanks to some people with special presents
  • Selfie all together
  • Final song "Because I'm happy" to dance all together, coordinate from the organizers

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