WIC ID Folders
By now, we hope there are fewer cases of participants arriving without their WIC ID Folder. We sent a WIC ID folder protocol to all stores a few weeks ago, we hope this cashier tool has been helpful for your store.
Please continue to advise cashiers to refer to the WIC ID Folder Protocol when a DC WIC participant does not have a folder, or has an incomplete folder.
Additionally, inform cashiers that other issues addressed on this list include what to do with an upset WIC customer, checks and folders left at your store, and how to file a complaint about a participant.
Best Practices for Training Cashiers
Include training on WIC policies and procedures in new-hire staff training.
Use a spreadsheet to track staff who have completed new-hire training, ongoing training, to indicate if/when staff receive complaints from WIC participants.
Print and post communications from the State Agency in the office, break room, or other high-traffic employee area.
Have staff sign the back when they have read the quarterly newsletters, memos and other documents shared by the DC WIC State Agency.
Similac Sensitive Is Now a Standard Formula
Similac Senstive 32 oz. Ready to Use and the 12.5 oz. Powder became a standard contract formula November 1st, 2020. Please ensure shelves are stocked with these products as soon as possible if you have not placed your orders yet.
Similac Advance and Similac Soy Isomil continue to remain as standard formulas in addition to Similac Sensitive. This means there will now be 8 standard formula products required for stocking on shelves.
DC WIC QUICK LINKS
DC WIC Website: everything WIC at your fingertips.
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