What differentiates Dialpad?
Our Product: Dialpad is completely homegrown, built and developed in the cloud and for the cloud (POST-IPHONE) without any 3rd party or OEM add-ons. Because we completely own and manage the product in-house, we are able to develop and release new features at an accelerated pace compared to our competitors, who rely on 3rd party products to piece together their offering. Our product is the exact same user experience no matter the device end-users are utilising.
Our AI: When it comes to AI-powered Voice Intelligence, Dialpad champions the UCaaS/CCaas space with the ability to capture live transcription, post-call summaries, real-time recommendations, sentiment analysis, live coaching, keyword-based analytics for sales and support teams - all real-time, all natively.
Our Customer Support: Most of the main players in the CCaaS and UCaaS space are massive, publicly traded companies. They churn and burn, acquiring customers, but not giving organizations (especially sub-500 person organizations) the attention and support they need to be successful customers. Dialpad offers 24/7 end-user support, as well as an extensive professional services plan with a personally selected Customer Success Manager, a Technical Manager, and an Implementation Manager. Dialpad is a nimble, fast-growing organization that ensures customer success/happiness is at the top of our priority list, not simply getting the customer on the books.
Created with images by Eva Dang - "London" • Pavan Trikutam - "vintage telephone on the wall." • Eric Ward - "The Golden Gate Bridge still serves as a beautiful backdrop and entrance to America when it was built in 1933." • Angela Compagnone - "London calling"