Fiscal Year 2017 Highlights
The Foothill-South Settlement Agreement followed a 20-year effort by TCA to gain approval for the southern extension of the 241 Toll Road. The agreement settles five lawsuits with environmental groups and the California Attorney General, clearing the path for a new process and allowing TCA to find a balanced solution for providing traffic relief to South Orange County while also protecting sensitive lands and cultural resources. The landmark agreement was recognized with the 2017 Sustainability Award from the Southern California Association of Governments (SCAG).
At the south end of the 241 Toll Road, a bridge is proposed for construction along a portion of Oso Parkway to allow traffic to safely transition from the 241 Toll Road to Los Patrones Parkway. Los Patrones Parkway (south of Oso Parkway) is currently under construction and will provide access to and from new neighborhoods being constructed in Rancho Mission Viejo. Funding for the bridge project was approved by the Foothill/Eastern Transportation Corridor Agency Board of Directors and is being delivered through a partnership with the County of Orange. When complete, the new bridge will improve traffic flow and enhance safety in the area. Construction will begin in the first quarter of 2018.
Faneuil Inc. was selected to provide the staffing and management for The Toll Roads' day-to-day customer service operations -- a major milestone in TCA's effort to continue enhancing customer service for the 300,000 daily drivers and one million accountholders. The $100-million, 10-year Customer Service Center Operations contract includes call center operations, customer communications, account management, violation processing, FasTrak transponder management and payment processing.
The 241/91 Express Connector Project's Supplemental Environmental Impact Report/Environmental Impact Statement was made available to the public. An open-house-style public meeting took place in November and the public comment period was held from November 7, 2016, to January 9, 2017. TCA, in coordination with Caltrans, proposed to add a direct connector linking the northbound 241 Toll Road to the eastbound 91 Express Lanes and the westbound 91 Express Lanes to the southbound 241 Toll Road. The direct, median-to-median tolled connector will reduce traffic congestion in both directions, enhance safety by reducing weaving across lanes and improve access to toll lanes in Orange and Riverside Counties.
TCA was named Agency of the Year and CEO Michael Kraman was named Person of the Year by the California Transportation Foundation (CTF) at their 28th Annual Transportation Awards ceremony that recognizes excellence in California transportation. Established more than 20 years ago, CTF is the leading charitable transportation organization in the state
At its Annual Awards and Scholarship Gala, the Orange County chapter of Women’s Transportation Seminar (WTS) named TCA 2016's Employer of the Year.
TCA reached the milestone of having one million open ExpressAccounts® and FasTrak® accounts. While that’s an account for every household in Orange County, all 50 states have at least one resident with a Toll Roads account – with California, Nevada and Arizona leading the pack. Born and raised in Orange County, FasTrak is nearly a quarter of a century old and still the preferred account type – 60 percent of TCA’s open accounts are FasTrak accounts.
The Toll Roads Rental Toll Program won the Association of California Cities – Orange County’s 2016 Golden Hub of Innovation Award in the “Public Private Partnership” category. The award recognizes public agencies that have worked with private industry to achieve a common goal, provide a service or reduce costs.
TCA worked with Caltrans and the CHP to implement improvements that addressed customer and safety concerns where the northbound 241 Toll Road ends by merging with the 91 Freeway. A double, eight-inch wide, solid white stripe with reflective markers replaced a single white stripe that separated the westbound and eastbound lanes. The road pavement was stenciled to indicate the appropriate lanes for “91 West” and “91 East” drivers. Additional road signs were installed and changeable message signs were updated to remind drivers to use the proper lanes. And, finally, CHP began more vigorously patrolling the area for drivers who illegally cross the solid white stripes.
The 73 Toll Road turned 20 years old. The 15-mile road boasts 10 interchanges, 65 bridges and more than 60 million gallons of bridge concrete. During its first year, more than 11 million tolls were collected on the road; now a mature 20-year-old, nearly 31 million tolls are collected on the road annually.
A new version of the One-Time-Toll online payment option was launched, making it easier for account-less drivers to pay their tolls. Drivers who do not have FasTrak® or an ExpressAccount® no longer need to know the road they drove and their entry/exit points to pay their tolls – all they need to know is their license plate number.
The Toll Roads Rewards program got a new look and was reintroduced. As a token of appreciation, accountholders receive free and/or deeply discounted products and services from local retailers when they drive The Toll Roads at least once during the month. The Toll Roads Rewards Program is free for our more than one million accountholders and is easy to join while opening and/or managing an account. To date, more than 270,000 accountholders are Rewards Members.