Having no previous experience running a …
Having no previous experience running a swimming pool it was a huge relief to meet Gareth and his team! He set me at ease straight away and whether exploring maintenance or replacing a broken pump they always look for a solution at a reasonable cost. No trying to persuade you into work or equipment that is unnecessary or expensive! Alway at the end of the phone for advice and support and keeps you informed at every stage.I have no hesitation in recommending Simplex pools as a reliable and trustworthy company.
Expert Advice and service excellence
Gareth and his team solved a huge problem for me when a previous builder was unable to even half finish the job. My pool and spa have been completed to a high standard and everything works as it should. I can utterly recommend Simplex Pools for large and small jobs - they will not let you down.
Intex Pure Spa with starter kit
From start to finish the communication from the helpful, polite staff at simplex has been amazing, I couldn't fault them but you don't want to hear about that! you want to hear about my amazing new hot tub. Set up was a breeze using the supplied hose connected to the pump to inflate the tub and the lid while using the handy gauge to check I didn't over inflate it. Then came the part I was most dubious about filling it up 800 litres of water! (I could see the water bill rocketing) but as I sat there waiting for the water to reach the min line I did a little maths and it turns out it cost me just £1.55 to fill the tub BARGAIN! After reaching the line I turned it on at 6:30 pm Friday evening put the lid on, set the temperature and left it to it. Much to my surprise it was up to 38°C by 2:00 pm on the Saturday :-) so then came the dreaded chemicals but again following the supplied instructions and using the test sticks along with my trusty teaspoon it was a breeze I had the colours matching the optimum levels within 30 minutes and we was ready to go. Cue a few hours later, kids in bed me in my trusty speedo's!! (trying to convince the wife to go out in the cold in nothing but her swimwear!!) I braved the cold, unlocked the lid (yes all the buckles lock with the supplied key to keep the little ones safe) and jumped straight in... HEAVEN it was so warm and comfortable it was just amazing then we turned on the bubbles and I got to say it rivals any spa I've been in before, before we knew it we had been in there relaxing for an hour and a half and the temperature had only dropped to 37°C! we loved every second and use it most nights now! After running this spa for a couple of weeks now I love it, the ease of use, the build quality and its really quiet on tick over, just adds up to a great experience I wouldn't give it up for all the tea in china! Maintenance is simple just topping up the chemical levels as needed and changing the filter as required which takes 2 seconds, water changes are simple with the supplied connections allowing you to empty the tub via a hose. The only thing I changed is I use bromine instead of chlorine as its a little nicer and less smelly!! I also turn it down to 30°C once we finish and then turn it back up around lunch time if we fancy an evening dip. If your looking for a hot tub then look no further I recommended the Intex pure spa it blows all the others out the water and with the excellent service from the guys at simplex you couldn't wish for more.
Ongoing leak in swimming pool.
We have had an ongoing problem with a leaking pool. Having tried serveral other companies unsuccessfully we were recommended Gareth, who told me he liked a challenge. At the moment we have a non leaking pool so i cant speak highly enough of his company. At all times, pleasant, courteous and kept us in the picture with what was going on. Will use them in preference to others from now on.
Supply of replacement multi port valve to fit a ten year old filter that the original installer said was no longer available.
Supply only but Michelle went out of her way to liaise with her suppliers to locate a suitable replacement. In fact she exceeded our expectations by managing to find an exact replacement to fit and old filter so we will not have to alter any of the existing pipe work when fitting it. Excellent helpful service and based on my experience i would definitely recommend Simplex Swimming Pools Limited.
New Pool Pump and Swimjet
I was unhappy with our currently pool maintenance people so i contacted Gareth after speaking to one of his well informed collegues on line. I had a green pool and i needed a pump replaced and a new SwimJet installed. Gareth came over within days and soon the pool was back to sparkling blue and a new pump and SwimJet ordered at a cheaper price than i had been quoted before. He then came back and installed both with no fuss or extra hudden costs. I have since used his advice over the phone when various things have gone wrong - he has a wealth of experience in all thing pool!!!