Digital First @ Total Rewards Spreading the word about our digital experiences

Our Spin on Digital First

OPT-IN versus BUY and TELL OTHERS versus PAY
THE FLY WHEEL EFFECT

Why Automate?

1) To decrease cycle time and free up resources to intimately understand our customers.

2) To offer solutions that create superior customer experiences, attract talent and drive value for the business.

Total Reward Goals Alignment

Cascaded from Cable / NBCUniversal and HR Goals.

How have rapidly automated?

Through a combination of Design Thinking, Lean Start-Up, Agile Scrum, Design Sprints, Change Management and the application of SaaS technology.

Example of a typical process automation design sprint.

What are our early gains?

Representative examples

A Few Examples:

Vendor Screening & Evaluation

Total Rewards spends 2FTEs on activities related to prospective vendors.

No Longer REquired

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