Travel and Transport recommended the client expand its non-refundable ticket reuse program. With education and guidance by their account manager, the client began to take full advantage of airline rules regarding exchanges permitted for tickets with different traveler names. Travel and Transport’s reporting tracked department hierarchical use of unused tickets in order to balance internal travel spend numbers.
As a result of the new strategies, the client used 25% more nonrefundable tickets compared to the previous year. This percentage translated to tickets equivalent to over 10% of their air spend being exchanged, an increase of over 4% from the previous year.