Coach Operations FAQ


  1. How much will I get paid?
  2. Do I need a background check?
  3. Do I need a coaching pass?
  4. How do I get concussion certification?
  5. What are the office staff contacts?
  6. How do I fill out my expense forms?
  7. What do I wear when I'm coaching?
  8. Will I be provided with equipment?
  9. What should I do if I get stuck and cannot make it to my session?
  10. How do I check local weather and traffic?
  11. What should I expect from weekly education meetings?
  12. Do I get tickets to the Red Bulls games?
  13. How do I arrange an office visit?
  14. What are the player discipline guidelines?
  15. What is the coach code of conduct?


  1. What is the online portal?
  2. When and how do I complete my time-sheets?
  3. How do I...
  • Complete my expenses
  • Create a game analysis report
  • Create a session evaluation
  • Create a seasonal development plan
  • Edit a seasonal development plan
  • Create parent portal accounts
How much will I get paid?

Follow the link below to view the 2016 Coach Compensation Package:

Do I need a background check?

All applicants that are offered a conditional contract as a seasonal coach with Red Bull New York must successfully complete a background check. Obtaining a background check is the responsibility of Red Bull New York. This process is completed through a third party company called Fidelifacts.

Fidelifacts will run checks in following areas:

New Staff

  • Social Security number trace
  • Criminal record check
  • National conviction & sex offender database
  • Driver’s license check
  • Employment history
  • Education background
  • Professional license (coaching only) verification

Returning Staff

  • Criminal record check
  • National conviction & sex offender database

The Request for Background Information form will be provided to you prior to employment along with the Disclosure Authorization form. Please make sure to complete this form in as much detail as possible. It is important to stress that we need your home address for the past ten years along with all employment history, (please use additional sheets if necessary). If you cannot remember the exact address, please provide city and state.

As per employment law, should a conditional contract offer be withdrawn due to a background check issue, you will be informed via registered mail with a detailed report of all background information that was reported.


  • All coaches need to complete and return this form 28 days prior to the start date of employment
  • We cannot permit any staff member to start work until your Background Check is on-file
  • Returning staff members that have not worked for Red Bull for a period of three months or longer are required to complete the Background Check procedure again
  • Background Checks along with a copy of your coaching qualifications need to be returned to the Manger Recruitment and Education:
  • Emailed:
  • Mailed: Red Bull Arena, C/O Red Bull Training, 600 Cape May St, Harrison, NJ 07029

Please note that failure to complete this Background Check will result in the termination of your conditional contract


Do I need a coaching pass?

Yes. Depending on your contract with your club, you may be responsible for being with your team on game days, and therefore, have to be on the sideline

You’re not allowed on the sideline without a valid coaching pass for your particular league. The front office will let you know which pass you will need for the season and how to obtain it.

How do I get concussion certification?

Step-by-Step Guide:

  1. Click:
  2. Enter your full name, this is exactly how it will appear on the certificate
  3. Begin Exam
  4. Once completed, upload your certificate to the portal under “My Documents”

Total Test Time – 30 minutes

What are the office staff contacts?
How do I fill out my expense forms?
What do I wear when I'm coaching?

Kits are given out for a consistent and professional Red Bull look. If for any reason you have lost or damaged items, contact the Coach Operations Coordinator. As a Red Bulls staff member, you can purchase equipment at the Red Bulls Shop for 30% off. Contact a full-time staff member to schedule a time to go to the store with you! Below is an overview of what we will provide to you.

All full-time/part-time training programs coaches will be provided with the items below.

  • Adidas training top
  • Adidas long sleeve top
  • Adidas jacket
  • Adidas shorts
  • Adidas pants
  • Adidas socks
  • Adidas bag

Uniform Care Instructions

It is your responsibility if any of your uniform items or equipment go missing or are damaged. Most items can be replaced at cost price. If this happens, notify the front office as soon as possible.

One way to avoid confusion or lost items is by initialing your items, and keeping a count of your gear.

Should you need to replace items, you can purchase items the bull shop.

Will I be provided with equipment?

Equipment is given out for a consistent and professional Red Bull look. If for any reason you have lost or damaged items, contact the Coach Operations Coordinator. Below is a list of the equipment we will provide you.

  • Pines (x2 colors)
  • Cones (x2 colors)
  • 6 cones
  • Set of pug goals
  • Small first aid kit
  • Ball pump
  • Ball bag
  • Ice packs
  • Adidas soccer balls

A few items have to be returned at the end of your season: pugs, cones, tall cones, pump, first aid kit (we can refill), mesh ball bag.

What should I do if I get stuck and cannot make it to my session?

If any of the below issues occur on your way to a Red Bull training session or education meeting, please follow the steps below.

  • Flat Tire/Car Trouble
  • Lack of Babysitter
  • Sick
  • Public transportation delayed or not running
  1. Call your Regional Manager immediately and inform them of the problem. If you do not reach them leave a detailed voice mail.
  2. Call your Regional Coach and update them, whether if you have spoken to your Regional Manager or not. If you do not reach them, leave a detailed voice mail.
  3. If you cannot reach either of the above, continue to call any office staff contact until you speak with someone

***Be sure to connect with someone in the front office.***


How do I check local weather and traffic?


  1. Thunder and Lightning – At the first signs of thunder or lightning player should be taken under hard shelter; trees should never be used for shelter from thunder or lightening. Play should not continue until 30 minutes after the thunder and lightning has ended. For each new occurrence of thunder or lightning, the 30 minute waiting period must be restarted.
  2. Cancellation – Cancellation procedures change depending on the club you work in. Typically, you will have to check the club website for field closures or contact the club director if inclement weather occurs.
  3. If your session is cancelled due to weather, contact your Training Representative and inform them of the cancellation


Welcome to the tri-state area, population 31,483,000, this means a whole lot of cars on the road, at any time. Plan each and every trip you take accordingly and leave yourself plenty of time in case of unexpected road blocks.

Options for checking traffic include:

What should I expect from weekly education meetings?

Each week, there is a meeting which all full time seasonal staff are required to attend. In these sessions we will cover a number of coaching topics. we will be doing a lot of practical coaching and sharing of good ideas and practice.

Expectations and Guidelines

  • First off, as with everything we do, 15 minutes early is ‘on time’ so ensure you’re on time and ready to go at whatever the location may be
  • Make sure you’re wearing the correct kit, this includes Adidas footwear
  • With each practical session, you will be required to participate to ensure we are able to paint good pictures from the sessions, therefore, we ask that you get involved at some point so the same people are not playing all the time
  • If you are unable to play, you are required to have a pen and paper to take notes
Do I get tickets to the Red Bulls games?

Below should give you a firm idea of the process that takes place for acquiring tickets for home matches. The simple fact here is, if the stadium is not full and tickets are available, you will get one complimentary ticket

Purchasing Tickets

  • The best way to guarantee a match ticket is to purchase one at a discounted staff rate, the process for doing this is as follows:
  • Call our ticket rep on 877-727-6223 and let them know you are a Training Programs coach
  • Payment needs to be made via credit or debit card and your tickets will be emailed to you

Complimentary Tickets

  • The process for submitting an application for a complimentary ticket is as follows:
  • A week prior to the game, an e-mail would be sent to you with directions for how to obtain your complimentary ticket


  • Parking at the stadium is limited and we would seriously recommend carpooling or taking the train.
  • When parking you will be parking in the general public parking areas, these come with a price which is typically $10 and is your own cost. This cannot be expensed!
  • If arriving by train you have a couple of options. The Harrison Path Station is a short 5 min walk to the stadium; alternatively, Newark Penn has a free shuttle bus service that will bring you straight to the ground, walking is the better option!

As an attendee you can choose what you wear, however, bear in mind that there may be a lot of faces at the stadium that recognize you from you training programs, as such, please ensure that you represent the team in a professional manner.

How do I arrange an office visit?

The following policies and procedures are in place for training staff that are required to visit the Training Programs office:

  • All meetings must be booked in advance with a Training Programs staff member. Without an appointment trainers should not show up without an appointment.
  • On arrival at Red Bull Arena, trainers must check-in at reception which is located at the VIP entrance.
  • Once at reception, the receptionist will call the appropriate Training Programs staff member, who will come to the main reception area.
  • Trainers should not proceed passed the reception area until a Training Programs staff member has come to greet them.
  • Parking is available in the East lot along and on Peter Higgins Blvd. Staff should not park in the reserved visitor’s area.
What are the player discipline guidelines?

Red Bulls New York Staff Guidelines for Player Discipline


Discipline is most often thought of synonymously with punishment; it involves much more. Red Bulls approach discipline with a positive action so there is reinforcement for acceptable behavior and a learning process taking place. It is important to keep in mind that every player is different and as a result it is necessary to find the right technique at the right time when correcting behavior. To accomplish these goals, the following steps are used:

  • OBSERVE and LISTEN in order to prevent conflict
  • TALK to the child individually away from the group
  • SEPARATE the child from the group. A time out/away of reasonable duration (5 to 10 minutes) is acceptable.
  • DISCUSS the situation with the child and parent if necessary at the end of camp.
  • TELL THE SENIOR COACH AT CAMP or call full-time office employee if these measures are not effective.
  • DOCUMENT if problem persist make sure you detail issues and events in the camp log book kept by the senior coach and complete an incident report form on the portal.

Unacceptable Player Behaviors

  • Leaving camp/training without permission
  • Abuse of coaching equipment
  • Destruction of others property
  • Stealing
  • Inappropriate touching of others/self
  • Swearing
  • Teasing, bullying or name-calling
  • Hurting, intimidating or threatening others
  • Fighting
  • Overly disruptive behavior
  • Violent behavior towards others/self
  • Disrespect of Red Bull Coaching Staff, other adults, or campers
What is the coach code of conduct?

The 5 pillars and 3 core values of Red Bull New York should be referred to at all times as they govern the behavior of staff internally and in the community. As ambassadors of the team, it is imperative that the importance of these values are understood and applied on a daily basis.

Our Mission - Develop, engage & inspire the soccer community

Our Vision - Dominate soccer in USA & Canada

Who We Are

  1. Passionate - We love the game
  2. Authentic - It's about a pure soccer experience. We make decisions based on what is best for our fans, the community, and the growth of the sport.
  3. Innovative - We help drive innovation and progression for the sport, and sporting experience
  4. Community Focused - We start in our backyard, and grow from there. For our community - we are a part of their story, and they are a part of ours.
  5. Aspirational - We become the point of reference for soccer in North America.

From our core values there are key values that you should consistently review and implement on a daily basis.

  1. Professional - Emotionally invested in the success of the organization. Display positive body language & attitude in every interaction.
  2. Trust - Act as one team dedicated & committed to our standards. Communicate with transparency and proactively disseminate information with your teammates' best interests in mind.
  3. Selflessness - Put success of your teammates & the organization first. Before leaving the field or meeting space, ask other teammates if they need help with anything. Proactively approach players, parents and teammates to ensure the best Red Bulls experience possible.

Code of Conduct

  1. Coaches should always arrive fifteen (15) minutes prior to any sessions or event to ensure adequate time for organization and session set up.
  2. For every session delivered the coach should always ensure that a written session plan is designed utilizing the Training programs or RDS coaching curriculum and online Red Print. All sessions should be conducted in alignment with the Training Programs approach to development, philosophy & methodologies.
  3. Coaches must only wear approved/seasonal RBNY Academy coaching apparel when conducting training
  4. Coaches should always ensure that they have the correct and clean equipment to deliver all training sessions.
  5. Coaches should always provide a safe playing environment for every session. This includes checking the playing field for potential hazards, ensuring goals are weighted down and that every player safely leaves the session with an approved guardian. Coaches are responsible of following check in and check out procedures from registers or rosters to ensure knowledge of player's attendance and departure with a legal guardian. If the legal guardian is not able to pick up the player, a signed note from the guardian needs to be provided with the details of the responsible adult picking up the child. No player should ever be left on their own. In addition, employees are not to be alone with minors. Follow the two adult rule.
  6. Coaches should also ensure that they have the required first aid supplies at hand and that they are aware of the correct first aid procedures.
  7. An RBNY Academy coach should always embrace the values of positive coaching and ensure that fair play, sportsmanship and the laws of the game are always adhered to. Additionally, an RBNY Academy coach should never question the decision of a referee and should be fully aware of the rules and regulations of both the local organization and the leagues that they play in. Coaches should adhere to the philosophy of the Red Print and approach to development on Game Day coaching.
  8. An RBNY Academy coach should always position the team and organization in a positive manner.
  9. Coaches should NEVER consume any amount of alcohol on the same day that a coaching session is being performed. Coaches should not be seen wearing any RBNY uniform when consuming alcohol. Additionally coaches should NEVER coach with signs of previously being under the influence of alcohol or when wearing RBNY uniform.
  10. Coaches should always adhere to timelines that are set for administration tasks.
  11. Coaches should NEVER connect with clients or players through internet or other social networking sites/forums. Furthermore, no reference or information that may jeopardize the integrity of or RBNY Academy should be made. Social networking sites should have privacy settings set to private. No, comments, photographs or video of work related activity, including pictures of youth soccer players, or other coaching staff, should be posted on internet sites. RBNY Academy coaches should never communicate with minors via e-mail, phone or text message. All communication should be done via the parent or parent coach.
  12. Coaches should NEVER discuss any element of their role or RBNY with the media unless authorized and approved by RBNY communications and legal department.
  13. Coaches should NEVER discuss any details of their employment contract with vendors or youth soccer constituents.
  14. Coaches should not participate in demonstrations or similar activities that may cause injury or harm to players or spectators. All demonstrations should be conducted in a safe manner that is appropriate to the playing age and ability of the group.
  15. Coaches are not to participate in activities, scrimmages and small sided games. Coaches should be on the side coaching and not playing in the session or game. Coaches should step in and demonstrate as required.
  16. Coaches should treat all players with dignity and respect and never have physical contact with them in a way that would be considered indecent. If physical contact is made with a player this should be in response to their needs at the time, of limited duration and appropriate to their age, stage of development, gender, ethnicity and ability. It is not always possible to be specific about the appropriateness of each physical contact. Coaches should use their professional judgment at all times, observe and be sensitive to the reaction or feelings of the individual. No physical punishment of players is allowed. Do no indulge in 'rough and tumble' play with players. Health and safety should always be considered. All instances of physical contact should be noted in writing at the time it occurs, on the required accident/incident form on the portal.
  17. Coaches will report as promptly as possible any violations of the Code of Conduct or any actions that he/she believes will become a violation of the Code of Conduct with the passage of time.
What is the online portal?

Online Portal

One of the best features for our organization is the online portal system. The portal is the fulcrum of all our operations. This section will give you an overview of all the portal features.

Portal Features


This function will bring you to your home screen. Here you are able to select between the different training organizations you work with.

'Assessment Report'

As part of our ongoing learning and assessment process, you will be assessed at least once, maybe twice during your employment. Once these have been written up, you will be able to access your feedback here.

'Camp Information Forms'

During the summer months when you’re coaching camps, you will find all your week of camp information here.

'Club Information Forms'

This is where your regional manager will give you all the relevant information about the club. This should give you more of an idea about what the club is looking for from your training. Remember to ask if you’re unsure of something in this section.


This section will show you the Red Bull Training Programs curriculum. It’s broken down in an easy to use format and will give you lots of ideas for activities to use with your players.


Take your time going through the documents we have uploaded. It should provide a valuable resource to help educate your parent coaches and you.

'End of Season Evaluations'

Much like your seasonal development plans, this section allows you to log and evaluate your sessions. Did they achieve the learning outcomes you set out?

'End of Season Player Evaluations'

The same as the team end of season evaluation, here you can make specific comments about each player.

'Event Information'

Should you be doing a promotional event for us, the information for the event will be uploaded here. It's best to get you prepared.

'Game Analysis Reports'

Watched a game or two over the weekend? Once you have written it up, make sure it is online so the team coach is able to see it. If you claim for paid hours, you must have the report uploaded first. This is checked when payroll runs.


Here you will find internet links to the clubs you work with. There are also links to various governing bodies, coaching websites and Red Bulls teams.

'My Profile'

  • This is where you get the chance to live up to some of Red Bull’s core values. When writing this, try to be humble, self-confident, and genuine. This will go out to the club you work with so ensure it's top quality.
  • Please upload a professional coaching photo. This should be one with a polo and or coaching top on. Remember your clubs will be reviewing your profile. First impressions are important. You will have a head-shot taken when you arrive, so you will be able to change your profile picture to you in a Red Bulls top.
  • You should be looking to update your profile constantly so that all the information about you is up to date and correct.

'My Documents'

  • This is where you upload all the important documentation required before you actually start working for us.
  • When scanning items to upload, ensure they are either a PDF or JPG file. When saving a file, ensure it is saved in the format of (name of doc/date) JohnSmithVISA 5/4/2012

'My Terms'

This is where you sign off and agree to our terms and conditions for cars, housing, contract, and health forms. Without signing, there’s no work for you.

'Organization Contacts'

Here you will find the contact information for the top dogs, including presidents, program managers, and treasurers.

'Parent Coach Contacts'

Not sure if a session is on or off, want to ask a coach how the players performed at the weekend? In here you will find all the important contact numbers for people in the clubs you work with. If for some reason a coach is not listed, let the Manager of Education and Training know.

'Parent Coach Invites'

This section will allow you to invite any other parent coaches that you work with, on to the portal. Additionally, you can ask them to fill out a team evaluation form so that you have a good understanding of the players before you actually meet them.

'Player Accident Report Forms'

If an accident happens during one of your sessions, make sure you upload a report of it here. Anything that involves treatment should be recorded. It may have been a complete accident, but it must be reported.

'Seasonal Development Plans'

Professional coaches come with seasonal development plans. Therefore, what you’re working on from session to session should be written up here at the start of the season. Season not going how you thought it would? OK then, go back into the section to edit if you need to.

'Team Evaluation Form'

Before you start training with each team, the coaches are asked to fill out an evaluation form. This is where they can tell you what the team does well, not so well, and what direction they feel the team needs to go in.


This function allows you to manage your time-sheets for each club. Here you can create time-sheets as well as look at ones that have been rejected, submitted, and approved. See “Payroll” for how to submit time-sheet(s).

'Time Off Form'

For emergencies only, if you need to take time off, you must fill out a Time off Request Form. Click “Enter New Request for Time off”, and put your TP Rep, Start Date and End Date, and any other information needed. This will then be reviewed by the TP Rep for approval or rejection.

'Trainer Contacts'

Need to call someone else? Hit this and all other coaches’ contacts will magically appear before your eyes. Remember to keep your contact info updated otherwise other coaches won’t be able to contact you. You may miss out on something fun!

'Training Schedule'

This section tells you what you’re doing from one day to the next. Keep this 100% accurate and up to date.

When and how do I complete my time-sheets?

Payroll Timeline

Payroll runs Bi-Weekly from Sunday to Saturday. During this time you will have submitted all your time-sheets for approval though the online portal system. Your time-sheets will first be reviewed by your regional manager, and then if accepted, will be approved by the Club. Hours that have been REVIEWED before 11:59pm on the bi-weekly Sunday will be processed.

Coaches are paid via check or direct deposit regardless of check or direct deposit, this happens on Friday. It can take up to 2 pay periods to get direct deposit so be patient.

Time-sheets must be submitted weekly before midnight Saturday.

How do I?

For a step by step guide to complete portal related tasks CLICK HERE

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