PLAN + DELIVER
We implemented our proven process of integrating culture, data and visual creativity to devise an authentic solution that is inclusive of everyone. We used query to influence how we developed our plan and delivered tangible ways to get it done.
- Asked the tough questions to understand, confirm, and separate perceptions from reality.
- Analyzed how MRA develops and delivers information to the community.
- Measured efficiency and compared communications processes with industry standards.
- Conducted a district wide survey capturing more than 1,400 residents, business owners and stakeholders and suggested 5 recommendations for increased transparency.
- Implemented all recommendations including website reorganization, a visual guide to roles and responsibilities, and bilingual (Spanish-English) digital continuing education classes for the public.