Have you ever wondered who you were talking to when you called for help with your technology? It is most likely someone from India. India is the second most populated country in the world with 1.2 billion people. 32.8% of India's population is urban. Around 364.5 million people live in urban areas. These people live in urban areas because their jobs are in the city, including jobs in call centers. Jobs at call centers are very well paying, paying as much as 15,000 rupees (300 dollars) a month.
India ranks the number one in the world with the most children, having 374.1 million children under the age of 15. That means that India will have a very large workforce in the future. There will be more people working at call centers.
This population pyramid shows rapid growth. Many jobs will need to be created for India's growing population.
India has the highest number of illiterate people, ranking number one in the world. 269.8 million people are illiterate. These people probable lived in rural areas when they were little. Only 50% of children go to school regularly. You can tell that schooling in India is not the best. To work in a call center, you have to go through call center training and learn how to speak English. The teachers are harsh and will leave you behind if you don't understand. You also have to learn about technology and be ready for new technology.
To find out more about call centers, I went to Microsoft's call center in India. At the call center, the people work really weird hours to accommodate with another country's hours. They are working at 11:00 at night because it is morning in the United States.
This is a picture of the time zones.
India has a comparative advantage because it costs less for them to do something than in the United States. They also know more about technology than we do. That is why we get outsourced to someone in India instead of someone in the United States. They also know another language. To work in a call center, the people have to know how to speak English because most of their phone calls come from the United States and other English speaking countries. The only way they don't have an advantage is their weird working hours.
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