Just to remember what brings me here: “Usability means making sure something works well, and that a person of average ability or experience can use it for its intended purpose without getting hopelessly frustrated.” Steve Krug
It is really interesting to train the ability of becoming average, have eyes to see from other perspective. I find myself thinking something is obvious until I move away to see it with other eyes. I want to learn techniques that allow me to be more certain on how other people interact with my work. I believe that this will help to deliver the message in a more effective way, increasing comprehension and growth.
Pass is: yea!
“As far as humanly possible, when I look at a web page it should be self-evident. Obvious. Self-explanatory.” Steve Krug
Love this quote!
Class 1: Identify the problem
There is a Sailing Club that has training and competition during the weekends and holidays. Activity is never the same and time range may change, as well as instructions to sailors. ie: many times they need to read regatta sailing instructions or tuning guide documentation in advance.
We are speaking of 150 sailors divided in seven groups, according to the kind of boat they sail. Younger sailors come along with parents, older sailors are aged 23/30. There are also 11 coaches that send information to each group, and a head coach that coordinates all (and needs to know all that's going on).
Communication between members of the team is highly difficult. Coaches send messages to sailors through different channels: Whapp, e-mail, verbally. This messages affect the activity if they are not delivered / received in time and need to be crystal clear. When someone does not have the info they usually blame the sender on this. So, why not make people fetch the information instead of sending it along?
Based on this idea we aim to create something that is highly accessible, with information clearly categorized to reach the respective user. Each sailor must be able to see by himself in advance what will happen in the weekend, and what they need to bring with them or do before Saturday.
We will be providing a tool to coaches to publish and sailors to inform themselves.
I identify at least 4 personas: Sailors, Parents, Coaches, Head Coach.
Sharing some thoughts...
While creating the cards to do this sorting exercise with potential users, I wonder if I should ask a few questions 1) what kind of info would you expect to find in this place? 2) What kind of info will you want to put in this place? 3) Do you find useful to have links to other places? which ones? Therefore, I also plan to include whatever they bring in to the card sorting exercise, so I created a special card.
Things to find out on the way
1) Shall we focus only in one problem? Solve one thing consistently and delete secondary needs. 2) Is it possible to combine 1 main solution with the rest? 3) Can we do it in 2 / 3 stages? 4) Should we consider user profiles to show each one different stuff?
Sometimes we want to deliver more than they expect, and this may only bring noise in...