I have noticed that communication is breaking down but I did not realize that it was this bad. We need to have a conflict resolution session.
" Organizational conflict is classically considered to have a negative impact on team functioning, weakening stability, disrupting the status quo and impeding productivity." (McKibben, 2017, p. 101).
"Positive professional communication is critical." (Finkelman, 2016, p. 330)
As the nurse manager the medical director and I need to come up with a plan that will help facilitate positive, effective, communication between the nurses and doctors. WE must identify the type of conflict and why it arose. (McKidden, 2017, p. 102).
We need to get the two groups together and relay to them the importance of positive communication and the implementation of it.
Both the physicians and nurses need to have a meeting together in where their roles are defined and the common goal of safe patient outcomes is re-iterated.
Having a practice interaction in a safe non threatening scenario type environment will help to facilitate the improvement of communication. Also, "negotiation and problem solving with manager mediation can be successful in preventing escalation. (McKidden, 2017,p. 102)