Thank you for completing the 'Bank of the Future' survey, your input is greatly appreciated. The aim of the survey was to paint a picture of what the bank of the future might look like in order to better understand how we can collaboratively get there sooner. Below are the results - 18 global banks are represented with senior management input. Enjoy the findings and please reach out to Adam Troman (firstname.lastname@example.org) if you wish to discuss these findings further.
All about customer experiences
Over half of respondents stated that Providing consistent high-quality customer experiences was their top priority for the next 5 years
Take this personally...
Half of respondents stated that Data-driven marketing that focuses on personalisation is the most exciting opportunity
Barriers preventing the ability to deliver on future priorities
33% of respondents stated that antiquated core systems are holding them back.
Priorities for end-to-end experience
Multi-channel analytics to better understand the journey is the main initiative that respondents are prioritising to enhance end-to-end experience
What innovations are respondent's organisations offering?
Over a third of respondents are currently offering Instant peer-to-peer payments and Instant spending reports - Intelligent spending reports will be offered to customers in five year's time by nearly 60% of respondents.
What initiatives are respondent's organisations prioritising?
Not one respondent selected wearables as an innovation their organisation is prioritising and only a few selected Mobile Geolocation and Augmented Reality demonstrating that banks are focusing on the quicker wins in the short term rather than investigating more futuristic technologies. Personal Financial Management Tools / Apps and Mobile Wallets are where respondent's organisations are focusing.
Where is the budget going?
Mobile Wallets & Mobile Payments, Personal Financial Management Tools / Apps, Robo Advice / Customer Service, Biometric Authentication and the Branch of the Future are the main areas where respondents budgets will be going.
Any additional initiatives?