We know Collaborative Design events alone are not enough
We have three key issues with our Co-Design events that we are solving through technology:
1. How to extend the intention that people leave our events with after they have finished? How to bridge the intention : outcome abyss to ensure that the work people commit to gets done?
2. How to scale the transformation across a wider group of people?
3. How to measure the transformation?
So, we created a Patchworks Program and technology
By the end of our Co-Design events, participants have defined and identified the work that needs to be done to solve their problems and have organized themselves into teams called Patches.
Each Patch has a purpose and the people within Patches are called Nodes.
The overall framework creates an architecture for the change that our facilitation process has enabled participants to design. Nodes in their Patches are working on components of the solution and they are enabled through our app, Recoder. They are connected to Nodes in other Patches to ensure an integrated solution is created and silo's aren't created.
The pattern of working on the app is set when participants are together in the room. When people leave events is where the really hard work starts, as the transformation typically needs to be delivered alongside BAU activities.
Many big transformation programs fail, despite active participation in designing the change. Patchworks aims to overcome five of the key challenges we’ve seen with our clients:
1. How to deliver the transformation alongside BAU activity? The Patchworks process only requires an aggregate of 1.5 hours of additional activity a week
2. How to ensure a holistic and integrated solution gets created and embedded? Our Patchworks algorithm creates Noding Patterns which ensures people in different Patches are connected to one another. The process that the app enables ensures all the teams are connected for the duration of the project.
3. How to ensure the work gets done, not through top down hierarchical management, but through people holding each other to account? The transparency of activity creates an environment where behaviours change and because the work is driven by passion and purpose, the desire to get the work done is a profound enabler. On a very practical level, the push notifications from the app ensure the connections are made and information is shared.
4. How to embed new ways of working together to achieve shared outcomes? New patterns of working across organizational silos are embedded as the Patches are typically multi-disciplinary teams formed of people from different business units.
5. How to know if the Patches are performing and if they need support? How to understand if the work that the Patches are doing is still relevant and if the system needs to re-organize itself into a different orientation? Our Culture Transformation specialists monitor the activity of the patches with a joint sponsor team and interventions are co-designed and delivered to remove barriers and facilitate the reorganization of activities.
Patchworks creates a way of thinking and working differently for our clients
Because we can’t solve the problems that we created with the thinking we used to create them.
Why we want to talk to the Watson team: Measuring the cultural transformation
We will have a rich data set from our Patchworks process and app. We understand how this enables us to extend the intention of our Co-Design events and to scale a transformation. We don’t yet know how to measure the transformation. The measurement of cultural transformation is our holy grail and we suspect the Watson team might be able to help.
We will generate a set of data outputs from Patchworks that we would like to explore with you:
- Personal values; Perceived organizational values; Desired future state values
- Frequency of communication between individuals (assigned nodes); Frequencies of meetings over time; Evaluated relevance of information
- Personal productivity (how much work people are assigned) over time
- Engagement between departments
- Health of communication across groups of people
- Content reactions
- Semantics used in communications between individuals