Building better communities and a better future
We celebrated the grand opening of our new 92,000 square-foot headquarters, located at 2500 River Drive in Moline. The multi-million-dollar project reinvested in the Quad Cities by working with local businesses and employing more than 600 local union trades men and women. The four-story building is home to nearly 300 team members. The project was led by Russell and LEO A DALY.
You spent your money your way
In addition to traditional debit and credit card transactions, 12,787 members utilized Mobile Wallet by enrolling in Google Pay, Samsung Pay or Apple Pay with their IHMVCU debit or credit card. That was a 67% increase from 2018.
We’re talking $536,472,653 in purchases
Totaling $117,288,438
Being with them for over 30 years. I highly recommend it. I’ve been a member with other institutions, they don’t match their customer service and help! Very helpful and customer friendly!!! If you’re not a member or looking for a financial institution I highly recommend them!
- Chris C.
Everything. I have been with this bank for years and have found that everyone is friendly … honest … efficient and professional. Whatever problem I had, they were there ready to help and always did. Yes, I recommend this bank to everyone.
- Sandra R.
They went above and beyond recommending different services to use. I was interested in building my credit and was directed to a shared pledge loan. My credit score has improved over 30 points in the first few months!
- Alexa P.
My direct deposit paycheck is credited to my account the same day my employer sends it. No waiting 2 days. That’s the way it should be. Thank you IHMVCU.
- John G.
Make My Mortgage Payment Sweepstakes 2019
We continued our tradition of surprising our top scholarship winners and Make My Mortgage Payment Sweepstakes winner with giant checks. It’s hugely satisfying knowing we've made a difference in our members’ lives.
We honored some great Quad Citizens
We also partnered with the Quad-City Times to highlight everyday people doing extraordinary things with the Quad-Citizen Award. We were honored and humbled to learn how Michele Allison, Gwen Ballard-Patton, Marlys “Marty” Brunsvold, Rev. Rich Hendricks, John Kessler, Michael Stratford and Maddie Vinson were making their communities – our communities – a better place. Take a moment and nominate someone today.
You kept it safe and secure with our 2019 shred event
Members brought in 4,900 pounds of sensitive documents to be shredded. That’s the weight of an adult rhino.
We also know you like to read … specifically our blog. The top 5 blogs of 2019 were:
In 2019, IHMVCU invested in our members, our team members and our communities. You responded by:
- joining IHMVCU – making us nearly 130,000 members strong (HELLO to our more than 15,000 new members)
- using our Member Advantage program and saving nearly $110,000
- earning nearly $14.5 million in dividends
But our investments didn't stop there...
We turned your deposits into community improvement by lending more than $616 million dollars through 28,700 consumer loans. We worked with local suppliers and businesses, and employed more than 600 local trades men and women, when building our new headquarters. And we continued to attract and retain nearly 400 team members who work every day to meet your financial goals.
We improved your credit union – from the completion of our Rock Island Financial Center, and expanding our video teller locations (Kimberly Road in Davenport, Moline Avenue of the Cities, Moline River Drive, Rock Island and Silvis) to a concerted effort to improve your experience with the Contact Center (reducing wait times from 5 minutes and 46 seconds in 2018 to 2 minutes and 38 seconds in 2019). Rest assured, we’re still not satisfied with those numbers and will continue to work to make your experience better.
We invested $200,000 in our communities by donating and supporting organizations that matter most to you and our mission. We also partnered with the Quad-City Times to highlight everyday people doing extraordinary things with the Quad-Citizen Award. We were honored and humbled to learn how Michele Allison, Gwen Ballard-Patton, Marlys “Marty” Brunsvold, Rev. Rich Hendricks, John Kessler, Michael Stratford and Maddie Vinson were making their communities – our communities – a better place.
All of these investments underscore our commitment to be your Pathfinder, your trusted financial partner, for every step of your financial journey. We’re in this together today, tomorrow and beyond.
Move up with us,
We’re committed to holding IHMVCU to the highest standards
Appointed by the Board of Directors, your Supervisory Committee met throughout the year with IHMVCU management to ensure the effectiveness of internal controls, adherence to established policies and procedures, compliance with regulatory requirements and propriety of financial accounting and reporting.
Based on the results of the 2019 annual audit performed by certified public accountants CliftonLarsonAllen LLP, as well as audits conducted by the National Credit Union Administration and the Department of Financial Institutions, we conclude that IHMVCU has adequate financial controls and is financially sound.
Respectfully submitted,
Board of Directors
Tom Terronez, Chair
Ajay Singh, Vice Chair
Sam Kupresin, Secretary/Treasurer
Jeff Carr
Tim Considine
Megan Early
Kristen Glass
Chip Irwin
Tom Kale, Jr.
Larry Wiemers
Supervisory Committee
Megan Early, Chair
Larry Wiemers, Secretary
Tim Considine
Kristin Glass
Melissa Pepper
Federally Insured by NCUA | Equal Housing Opportunity | NMLS 463074