Kelly A. McSorley
AMP Court Evaluator/Case Manager, Forensic Services
For the participants I was able to outreach during this time, I have found that they are extremely thankful for the services I am providing them, even if it is a simple follow up phone call to see how they are doing. With the combined support, daily communication, and having a positive mindset, we will be able to serve our participants effectively during this pandemic.
Michelle A Haines
M.S.N., R.N., C.P.R.P. C.I.C., Adult Shelter Nursing Supervisor
Every day presents different challenges in providing both appropriate nursing care decisions and interventions. I am forever grateful to an amazing team of nurses and extended colleagues who contribute to the overall good of a large community, intertwined in multiple service systems.
“Thanks to the coordination with our partners at the Department of Behavioral Health and Intellectual DisAbilities, our participant was connected with a counseling program. … He has reported, “feeling good and normal.” It is a joy to speak to this participant when I reach out to him.”
Grisel Rivera, Case Manager, AMP Program, Forensic Intensive Recovery Services
In recognition of Teacher Appreciation Week May 4-8, Fairwold administration came “together” to thank the teachers for all that they do for the students each and every day. Thanks to all of our teachers at Fairwold Academy and the Mill Creek School for ensuring the continuity of education.
OUR ADMIN/INTAKE TEAM HAS BEEN WORKING TIRELESSLY TRYING TO KEEP THE PAPERWORK FLOWING FOR OUR FAMILIES. THEY HAVE BEEN VERY FLEXIBLE AND PATIENT AS THINGS WERE/ARE CHANGING SO QUICKLY. IT HAS NOT BEEN EASY FOR ANY OF US BUT THEY HAVE CONSISTENTLY RISEN TO THE CHALLENGES PLACED BEFORE THEM AND I AM VERY GRATEFUL FOR EACH OF THEM. THEY ARE ALL ROCK STARS!
Ruth M. Johnson, Admin Support Associate Supervisor, Turning Points for Children, Foster Care
Jordan Brewer, AMP
Evaluator/Case Manager, Forensic Services
Since my first call with a participant during the pandemic, it was clear that he was thrilled to be able to tell me that he is doing well, loves treatment and feels like it’s really helping. He now calls ME almost every morning to check in and let me know he’s doing OK. He is so proud and I think it’s awesome that he feels so supported. I am so glad that I have the type of position that can be that support for him.
Family Shelter Supervisor
We are working to educate the families in our shelters with the recommended safety regulations. We keep our emotions under control to eliminate any fear, especially when children become positive for COVID-19 in a shelter. Working with the families and protecting them from health issues keeps me positive.
I have been very grateful for their continued commitment in serving our most vulnerable people experiencing homelessness. Their tireless efforts have enabled our shelters to continue to provide shelter and services with an emphasis on keeping people safe through this challenging time.
Fred Gigliotti, Director of Emergency and Temporary Housing, Office of Homeless Services, speaks about PHMC Shelter Nursing Staff
Savuol Ngo, CRPN
Nurse Practitioner, Serenity Court
One of my best friend’s mother who is a retired seamstress made these beautiful masks to wear over my surgical mask when I see patients through PHMC’s Homeless Medical Respite program. I am filled with so much appreciation and gratitude. I have shared them with my nurse friends that work throughout Philadelphia and of course, our Respite Nurses and Certified Nursing Assistants here. The amount of love and support we all are showing each other is exceptional.
Treatment Court Case Management Supervisor/ Forensic Services
It is critical at this time that I remain in frequent communication with staff, participants, legal partners, providers, family and friends. I continue to remind myself that anxiety is real, and I must allow myself to feel whatever emotion I’m experiencing, but not allow myself to wallow in it. Be grateful for the things that are going well in my life, don’t over think, exercise, eat balanced and get enough sleep. These are unprecedented times that require unprecedented effort from all of us.
Specialty Courts Clinical Supervisor/ Forensic Services
With the support of my director, I was able to develop a Telephonic Evaluation Plan which is helping all six of our evaluators complete assessments via telephone. We are able to conduct the evaluation in real-time, obtain funding approval, and refer the participant to the appropriate treatment program.
Having a positive mindset and doing things such as having meaningful time with family members, staying away from the news, and focusing on my work have definitely helped me stay positive.
Treatment Court Case Manager/Forensic Services
Remembering that we want to make all coordination and transitions as seamless as possible for our participants is more important. Whether it’s making a committed effort to helping a participant avoid homelessness, while establishing inpatient care or just being a listening ear – it’s critical to remember the participants we serve are not a service, but people. Fortunately, our team was an interactive group before this pandemic and remain active with each other throughout. We rely on each other as much as our participants rely on us.
Lead Rapid-Rehousing Specialist
In efforts to continue providing my participants and landlords with the highest quality of service, I ensure that I am available via phone, email and text should they have any issues or concerns. In addition to providing positive reinforcement, I felt it was important to provide my participants with health and safety tips and food distribution information to help them protect themselves and their families as we work together to get through the Covid-19 pandemic.
I have been relying on my faith in God, family, friends and my co-workers to help me stay positive and motivated to do my best despite the circumstances.
Keli McLoyd, Director
Philadelphia Coalition on Children and Opioids, Turning Points for Children; Addiction Policy Analyst, Research & Evaluation Group
I am very lucky that my work can be done remotely, and I think a lot about our front lines folks that are out there bravely serving our clients. I love to sew so I thought it would be helpful to make masks. So far, I’ve made and given away more than 60 masks, some of which have gone to Pathways to Recovery and Turning Points for Children staff.
Keystone STARS Program Manager, Early Learning Resource Center Region 19
As the quality improvement team at Early Learning Resource Center (ELRC) Region 19, we typically support child care providers, but in light of the current situation we have pivoted our focus to include robust supports for families. We send daily newsletters to encourage learning at home, share resources, and support families in mindfulness and self-care practices. We are thankful to be part of PHMC with its many programs, technology and broad reach. Thank you for being our champion through this tough time.
Clinical Supervisor for FIR
My team and I continue to work to ensure participants in the FIR program are connected to substance use treatment. We have adapted to staying connected virtually, and during these uncertain times, I am using this moment to work on becoming a better version of myself. I am realizing how important this is and it will help me to serve others
Sabrina Thigpen, MHS
Program Director for the Community Based Outreach Project, New Pathways Project
I am inspired by the unwavering commitment to engage, recruit and link participants to services shown by New Pathways Project Recovery Support Specialist Shinnell Stewart as she provides critically needed community-based services for substance-involved individuals who live in Philadelphia. Despite this unknown and unprecedent pandemic, Shinnell continues to provide services to New Pathways Project members through street level outreach in areas with high drug use and trafficking activity while safely practicing self-distancing.
ECE Business Development Director
I am doing my part by working with our project team, partners and consultants to shift our services offered to critical business stabilizing activities and resources for our vast network of early childhood. We’re also seeing one another’s loved ones and pets more than often, it’s nice to see each other’s children peek into the meetings from time-to-time. I am staying positive by going for walks in my local park, checking in with families and friends, sharing recipes, wellness tips, encouraging words and MEMES.
Intake, Prevention, and Community Outreach Coordinator, JJPI
Though I do not have much contact with our participants, I am doing my best to ensure that programs and processes are continuing amidst this change. Our team has been working to ensure that all of our participants feel heard, cared for, and supported during this crisis.
JJPI’s morale team started an email thread in which we share our workspaces and how we have adapted to our new working environments…
Research Coordinator, Research and Evaluation Group
In order to make sure the individuals and communities I help serve are protected and informed, I have been staying engaged with my Community Advisory Board members. I have been helping to update protocols to reflect the COVID-19 pandemic response across various projects in order to transition smoothly to more remote/virtual work.
I have been focusing on my mental health, staying active, and keeping a schedule to get me through the day. Surprisingly, having a routine has helped the days go by faster.
Katiuschka Nunez, Physician
Luz Vazquez, Medical Assistant
Judith Emmons, Health Center Administrator
Sumanya Narra, Physician’s Assistant
Congreso Health Center
The Congreso Health Center has done COVID-19 testing on site for high-risk symptomatic patients, using a lean model of an outdoor testing tent. Congreso’s RNs have been triaging Spanish speaking COVID-19 symptomatic patients for the network and supporting these patients with comfort measures and recognizing symptoms that may require further evaluation.
Dr. Katiuschka Nunez and PA Sumanya Narra have been the designated testers and assigned providers to working with Congreso’s COVID-19 patients, and have taken this new duty in stride, with pride. They are making patients feel comfortable and supported, while getting them the care that they need during this difficult time. Additionally, Luz Vazquez, Ryan White Medical Assistant, has been using her platform and voice to spread much-needed information to our most vulnerable population – those who are living with HIV/AIDS, and who also may be experiencing homelessness and/or substance use challenges. Luz has been going above and beyond to safety plan with patients.
Our team has stayed positive by supporting each other with challenges as they arise, having a healthy sense of humor and making A LOT of jokes during the day, and sharing words of encouragement and compliments for a job well done with each other. It has felt like our team has grown stronger in how we communicate and support each other during this time, as well as understanding each other on a more personal level. It has also been encouraging to see how our team has been so resilient, adaptable to so many changes, and willing to go above and beyond to support our patients during this challenging time.
Rob Baum, MSW, LSW
Behavioral Health Assessor, Home Health Assessment Program
As our program transitioned to video conferencing, I feared that being unable to see clients in person would harm the therapeutic relationship. To my pleasant surprise, this has not happened as I find myself in a similar place with our clients. We are all at home, afraid for our loved ones, worried about the economy and living in a way we never imagined. As I conduct video behavioral health assessments, there is a real solidarity with our clients and I have found that the emotional distance between us has shrunk.
I AM IN AWE OF YOU AND THE WORK THAT YOU DO. YOU ARE AMAZING HELPING OTHERS AT A TIME LIKE THIS. IT DOES NOT GO UnNOTICED! PLEASE KNOW THAT I AM THINKING OF YOU AND PRAYING FOR YOUR MENTAL AND PHYSICAL HEALTH AS WELL AS YOUR SAFETY. THANKS FOR FIGHTING THE GOOD FIGHT!
Carolyn Cohen, IT Coordinator, Information Technology
IT Coordinator, Information Technology
I am doing my part by reading my emails at night to make sure that there are no emergencies with IT related services that I can assist with. If there is an emergency IT related service that needs to be created, doing whatever I can to escalate it.
I am trying to stay positive by using humor and sharing positive messages.
Senior Accountant, Finance
My personal goal is to do whatever I can to make things safer for my colleagues in the field, while also maintaining the standards that the Finance Department needs to meet to ensure our funders and auditors are happy.
Thank you for your tireless commitment to the communities that we serve - I do not take lightly the responsibility that has been placed upon you, and I admire the compassion you show through it all.
Debra Snyder, Director, Communications
CRNP, PHMC Health Connection
Our number one concern is keeping our patients healthy and safe while meeting their current and ongoing health care needs. We have transformed our in-person visits swiftly over to both telephone and video calls for both medical and behavioral health visits. Our staff is constantly reaching out to patients each day to schedule them for visits and make sure their current needs are met.
Our patients provide us with a great amount of joy and positivity- without our great community there wouldn’t be a reason to come to work!
Medical Assistant, PHMC Health Connection
I always think of my patient as my own family and how I would want them to be handled in any situation. I keep a positive attitude by trusting that everything happens for a reason and like any storm, this too will pass.
Medical Assistant, PHMC Health Connection
I try to set and release positive intentions for all people, and all outcomes. In times like this I try to think positive and tell myself we can get through this, we have to fight and be strong during these uncertain circumstances.
“While some of us are able to perform our duties remotely, it’s the individuals who are on the front lines, providing direct care and coordination who are the true embodiment of PHMC’s mission to build healthier communities. Thank you for all that you do! Please stay safe!”
Peter Wisz, Expense Contract Manager, Finance