Surrey Heartlands Systems Development Offer

Surrey Heartlands Vision

Surrey Heartlands vision is to improve health outcomes and add value by working together and in doing so close the health & wellbeing, care & quality and financial gaps.

“We can do more to improve patient experiences and help our citizens live well and age well ”

Surrey Heartlands Workforce Action Board

The purpose of the Surrey Heartlands workforce action board is to leverage the combined workforce for all partner organisations across Surrey Heartlands to look at how we solve the current challenges as well as develop a future workforce model that operates as one integrated team to support the combined Health & Social Care Agenda. SHWAB is the Board that oversee delivery of the SHHCP Workforce mandate.

The organisations that form Surrey Heartlands ICS are:

  • Ashford and St Peter’s Hospitals NHS Foundation Trust
  • CSH Surrey
  • East Surrey Clinical Commissioning Group
  • Epsom and St Helier University Hospitals NHS Trust
  • First Community Health and Care
  • Guildford & Waverley Clinical Commissioning Group
  • North West Surrey Clinical Commissioning Group
  • Royal Surrey County Hospital
  • South East Coast Ambulance NHS Foundation Trust
  • Surrey and Sussex Hospital NHS Trust
  • Surrey and Borders Partnership NHS Foundation Trust
  • Surrey Downs Clinical Commissioning Group
  • Surrey County Council
  • Surrey Heartlands GPs

The network of Organisation Development Leads

We are a group of Organisation Development professionals from across Surrey Heartlands who provide specialist OD expertise to the whole Surrey Heartlands system. We support the SHWAB through:

  • Commissioning and development of OD and leadership work to support the SHWAB strategy
  • Sharing best practice, pooling resources, exploring different ways of working and funding courses
  • Promoting the Surrey Heartlands Health and Care Partnership and developing collaborative working and the required leadership
  • Focusing on the needs of the whole system through building relationships across the system and working on things that involve all of the partner organisations.
  • Acting as a critical friend to the SHWAB and supporting it as we work together to change mindsets, culture and behaviours to support new ways of working that support our partnership ambitions.

How we can help

Our aim is to support individuals and teams across organisation boundaries achieve results as they find and create new ways of working together.

The process can be summed up in five stages:

  1. Inquiry – A conversation to gather information about the situation and gain an understanding of how complex your situation is
  2. Design – We apply a theoretical framework and use our practical expertise to devise interventions that will work for you
  3. Deliver – We can working with you to deliver a programme of work
  4. Evaluate – To measure the impact, demonstrate success and steer future programming.
  5. Share – To amplify what works and together decide how to cascade this to other areas of the system

Our current offer

Mary Seacole Local

The Mary Seacole programme is an innovative and inspirational leadership development programme from the NHS Leadership Academy. Specifically for those newly in a formal first time leadership role, the six-month-long programme has been exclusively designed and developed for people working in health and social care. The Mary Seacole Local programme gives us the flexibility to offer a nationally recognised leadership development programme on a local basis across our health and care organisations in Surrey Heartlands.

For information on how to apply contact


Surrey 500

Surrey 500 is a locally run system leadership development programme aimed at leaders at all levels in our health and care system, including partners we are working with in the wider community. It provides a leadership development opportunity for 500 people in our system; to support delivery of the ambitions of our Surrey Heartlands Health and Care Partnership. It is an innovative local place based leadership development for 500 people to support delivering the ambitions of our Surrey Heartlands Health and Care Partnership.

“Where there is a culture of collective leadership, staff members are likely to intervene to solve problems, to ensure quality of care and to promote responsible, safe innovation.” (Kings Fund 2014).

The Surrey 500 programme is being set up to help us deliver our ambitions and embed a culture of collaboration that will liberate innovation. We are operating in a time of high demand and significant change, with a focus on integration and working openly and collaboratively with the public, voluntary, community and faith sectors. Solutions to improving health and care outcomes are most often driven by individuals who can successfully collaborate with others to overcome things that are getting in the way of doing the right thing or achieving the right outcome. Understanding and enhancing system leadership skills, whilst also enhancing local networks, is key to this programme.

500 leaders in five simultaneous cohorts of 100 are undertaking this programme, with the focus on those in our health and care partnership who see themselves as influencers or collaborators already in, or aspiring to be in, leadership roles.

Committing to the programme means that you sign up to a development centre and a range of development sessions designed to support you in system leadership, all aligned to a system leadership behaviour framework.

Contact csh.adminsurrey500@nhs.net to express your interest in this programme.

Systems Leadership Masterclass with Simulation challenge

This Masterclass is aimed at health social care and third sector professionals, team leads, service leads working and leading in the local healthcare system.

Developing and implementing shared proposals to improve healthcare through local collaboration has been a major shift in the way many of us have been used to operating. This has left some professionals from our health and social care workforce facing confusion, a lack of direction and barriers to change.

Surrey and Borders Partnership NHS Foundation Trust and Surrey Heartlands ICS are offering these professionals the opportunity to experience a one day masterclass which will directly improve their knowledge and skills working within health and social care systems.


Peakon is an online digital analytics platform that helps teams understand what factors are affecting engagement within each team, department and organisation. It uses regular customisable pulse surveys to collect data against 14 drivers of engagement and automatically presents this data in real time to the appropriate manager together with a report highlighting strengths and opportunities. This provides a focus for teams of where there are opportunities for improvement within the workforce experience.

For further information contact louise.atkinson12@nhs.net

Affina Team Journey

The Affina Team Journey is a team assessment and development tool designed to support team leaders facilitate improved team performance. Structured, evidence based, practical and interactive, the Affina Team Journey will help team leaders support their team(s) to achieve objectives, remain engaged and respond appropriately to change.

There is further information about the Affina Team Journey in the below video.

We are presently looking for:

  • individuals who are interested in training up as coaches to support team leaders as they go through the Affina Team Journey
  • Teams which are making a contribution to delivery of integrated health and care or new ways of working and who want to move their performance from Good to Great!

For further information contact louise.atkinson12@nhs.net


Mediation is a completely voluntary and confidential form of resolving workplace disputes between people. It involves an independent, impartial person helping two or more individuals or groups reach a solution to a workplace dispute that's acceptable to everyone. Mediators do not make judgments or determine outcomes - they ask questions that help to uncover underlying problems, assist the parties to understand the issues and help them to clarify the options for resolving their difference or dispute. The overriding aim of workplace mediation is to restore and maintain the employment relationship wherever possible. This means the focus is on working together to go forward, not determining who was right or wrong in the past.

Surrey Heartlands has trained up a pool of mediators who are available to undertake mediations across all of Surrey Heartlands organisations.

To access the Surrey Heartlands mediation service contact asp-tr.sh-mediation@nhs.net

Coaching & Mentoring

Coaching and mentoring are key tools to develop leadership across Surrey Heartlands. They involve artful questioning, appreciative inquiry, and support to help managers and leaders unlock their full potential to achieve personal and professional success. Surrey Heartlands has a wealth of coaching and mentoring capacity and capability which often goes underused in both health and social care. If you are a leader addressing new systems-wide challenges, coaching and mentoring can support you in developing your leadership skills and achieving your work goals.

Kent, Surrey and Sussex Leadership Academy has a central register of accredited NHS coaches and mentors to support the development of staff, which is free to access. Mentors focus on individuals to determine their own development and provide nurture, challenge and the opportunity to explore their strategies in a safe and confidential environment. Coaches work in partnership with a coachee to achieve their goal(s), in a dedicated space and in a confidential environment.

Other Development Opportunities

The Kent Surrey & Sussex Leadership Academy are also able to offer a range of development opportunities to support both individual staff and team development.

Interested in a career within Surrey Heartlands Health & Care Partnership?


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