MANAGING USER AUTHENTICATION Secure Workstation Access to Instruction and Assessment in Higher Education, Occupational Certification, and Corporate Education

The dramatic growth of online delivery in Education has contributed to a loosely monitored, and increasingly unaccountable learning and assessment environment

Higher Education, Occupational Certification, and Corporate Education organizations are under intense scrutiny from regulators, contracting organizations, investors, and customers concerned about delivery costs, completion rates, student engagement, and fraud.

In 2015, almost 6 million higher education students took at least one online course. Increasingly, new growth opportunities lie in enrolling older, non-traditional higher education students who can only access higher education through online delivery.

Today, more than 25% of U.S. workers are employed in licensed or certified occupations which require specialized training and regular testing. Proctoring certification exams has become a large business with almost 25 million proctored tests being given annually. Online proctoring technologies are not only being introduced for the occupational certification market but are beginning to be used in employee compliance training and in higher education assessment.

Employers funding the $70 billion annual revenue Corporate Education sector are demanding demonstrable training value at lower costs. It is estimated that over 13 million people are currently required to annually take mandatory compliance training. This has resulted in the rapid growth of online delivery; more than 50% of compliance training is delivered online.

Online delivery’s rapid growth in these education markets has pushed the current user authentication processes to the breaking point

The prevailing user authentication process based upon what users know (the username/password combination) is viewed as being unreliable, vulnerable to fraud, and expensive. The result has been that online delivery in education is difficult to monitor, resulting in serious concerns about user accountability.


One website advertises that it has completed courses for “more than 11,000 students at such colleges as Duke, Michigan State, even Harvard."

Source: Chronicle of Higher Education: The New Cheating Economy, August 28, 2016

To utilize theses services, students simply provide their user name and password.

And even when these aren't being used fraudulently, the proliferation of online accounts requiring new passwords has created chronically poor "password hygiene" and significant help desk expense.

“There’s a reason why so many of us use the same simple password for every login: Who can remember dozens of different combinations of numbers and letters?”

Source: A World Beyond Passwords: Improving security, efficiency, and user experience in digital transformation. Deloitte Review issue 19

39% of internet users report that they simply find it challenging to keep up with all of the passwords to their various online accounts.

Source: Pew Research Center, Americans and Cybersecurity, January 2017"

According to the Gartner Group, between 20% to 50% of all help desk calls are for password resets. Forrester Research states that the average help desk labor cost for a single password reset is about $70.

SoloInsight's user authentication technology creates a new, higher level of confidence and accountability in online education and assessment

SoloInsight’s workstation access control technologies act like a human eye enabling a personal computer to read facial expressions and gestures based upon who users are, not what they know. We replace passwords, keys, physical badges, and security tokens with secure digital identity through our proprietary 3D Biometric Recognition Technology.

The end result is smart computer workstations that recognize their users.

…and enable personal computer workstations to assess student engagement and proctor assessments.

About SoloInsight

SoloInsight’s technology performs over 500,000 biometric scans a day at 165 locations. The technology is being used by 127 organizations including some of the world's most respected brands.

Our proprietary algorithms create biometric templates, store them as encrypted coordinates (not photos), and learn changes in gesture, age, weight, skin tone, facial hair, hairstyle, and lighting environments.

Operational considerations include high system availability, security, and privacy.

SoloInsight’s software’s footprint on a local workstation is less than 50 MB.

Transactions are processed on local workstations which maximizes their capabilities and no images captured or stored.

Cloud and internet are used for synching with local workstation utilizing blockchain technology and military grade encryption

Contact Us

  • Christopher Multhauf, Advisor, Education Innovation
  • ccm@soloinsight.com
  • Mobile: (847) 903-6999
  • 29 N. Wacker Drive, Suite 1000, Chicago, Illinois 60606
  • Follow me on Twitter: @accesssmarter

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