Remember When Newsletter

Contents:

  • Mid-Month Check-in
  • Champion Call best practices
  • What's next for Remember When
  • A look at January & February

Mid-Month Check-in!

Here is what we've accomplished this month so far!

Champions, please encourage your teams to offer Remember When to every Everlasting Memorial family!

Champion Call Best Practices

  • Have your sample Remember When displayed during family tours- take a moment during the tour to talk about the benefit of Remember When.
  • Include the consent form with the final documentation, don’t present it separately.
  • Present Remember When as a standard offering for all families who purchase a package.
  • To increase engagement, when possible, display Remember When at all gatherings from the visitation to reception.
  • When the family arrives early, show them the display and briefly describe how guests will use it. As an example, take a photo of the family and show them how to submit it. Encourage them to submit photos of their own.
  • Hand the small submission cards out at the visitations.

What's Next for Remember When?

We've spent the first quarter of 2017 preparing to expand the Remember When Pilot! Our goal is to onboard larger groups of locations by market. So far we'd like to welcome the following locations to the Remember When family!

  • Serenity Funeral Home - Largo, FL
  • Valley View Memorial Park & Funeral Home - West Valley City, UT
  • Wasatch Lawn Mortuary - Salt Lake City, UT
  • Alexander Funeral Homes - Evansville, IN

Going forward, our Champion Calls will serve as a platform to give our new locations a space to share their service experiences, learn the ins and outs of Remember When, and learn from the best practices you've shared over the past year. For those who joined the pilot in 2016, we will continue to follow-up with you via email, phone, and newsletter. Please keep us up to date with any new best practices or unique service ideas!

A Look at January & February

Remember to:

  1. Encourage your team to offer RW to every Everlasting Memorial family
  2. Report all feedback and suggestions to your Remember When Champion

Thank you all for your continued participation!

MeM Customer Service 1-888-549-4636 or service@mem.com

Olga Piehler, Program Director Olga.Piehler@mem.com

Brittany Kendricks, MeM Trainer Brittany.Kendricks@mem.com

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