Design Processes at Google
Watch this video on design processes at Google. The video discussed a number of aspects of design; make notes of any comments that focus on designing in quality and how Google decides what is good and what is not!
Redesiging Google | 7:45 mins
Designing Quality into Processes
So far we have focused on building quality into products and services; however, for many of us it might be useful to build quality into processes. We are all involved with processes at work, at home, or at play. For example, at work could be writing a document, at home could be washing the dishes, at play could be spending an hour in the gym. We mostly undertake these processes subconsciously – sometimes it works out well, sometimes it doesn’t. What if we designed the process up-front? Would we be able to do it faster, or better, or more cost-effectively? Why don’t we build in the best quality at the design stage of a process? Many organisations do this using Standard Operating Procedures, or SOPs. These are then laminated and posted at work stations, so workers know exactly what to do and in what sequence for maximum effect.
Read this link for an explanation and process for developing an SOP:
See if you can find an example SOP either at work, or on the internet. If you google for images, you will also find quite a few examples.