2018 Annual Report FRIENDLY HOUSE

one house, many stories

our mission:

"To respond to the needs of children, families and seniors through quality, affordable services that will enrich lives and strengthen our neighborhoods and the community."

our vision:

Friendly House will be a leading center for strengthening neighborhoods, one person at a time.

A Message From Our Executive Director, Lorelei Pfautz

Home is where our story begins…

It is that place where our earliest memories, hopes, dreams, love, security and comfort are born. For some it is also the place where resilience, perseverance, and preservation are developed. It is all part of the story.

I was fortunate to grow up in a modest but loving home. Even when I became a mother and had my own family, going home was a wonderful experience. The sounds, the smells and sleeping in my childhood bed reminded me of all the pieces of my story that had been woven together over time. Now the story continues as my children come home with their children and we add to our story of family. I am never happier than when all my children and grandchildren are together.

Friendly House is much more than a building for many of our families. It is home. It is a place where there is comfort, protection, support and yes, even love. Many of our children grow to be parents and bring their children back to us so that they can have the Friendly House experience as part of their story. Some of our seniors share wonderful memories of time gone by as children at Friendly House. We have staff members who came to Friendly House as children. They want the children they work with to have the same experiences they had. These are great compliments to our history and our legacy.

What an honor. What an opportunity to serve.

Thank you for being part of the story. Your support as a staff member, volunteer, board member, supporter or funder means that together our story can have a happy ending. And Friendly House can continue to be that place that many call home.

our programs

Since 1896, Friendly House has been providing quality, affordable programs and services to children, families and seniors in the Quad City community.

youth services

"You can find magic wherever you look. Sit back and relax, all you need is a book." -Dr. Seuss

preschool (full and partial day)

Our preschool programs use Creative Curriculum and Conscious Discipline. It is through the design and arrangement of the classroom that children can explore, create and learn through a balance of staff-directed and child-directed activities. We work with families to enhance the physical, emotional, social, intellectual and creative abilities of each child

3 Preschool Classes: Full Day (2-5 Year Olds), Partial Day MWF (4 Year Olds) & Partial Day TTh (3 Year Olds)

94 Full & Partial Day Preschoolers Served

57,885 Units of Service (1 Unit = 1 Hour of Service)

At the end of the school year, 69% of the preschoolers met or exceeded the national standards for six developmental benchmarks.*

Developmental benchmarks tested: social-emotional, physical, language, cognitive, literacy and mathematics

K-5 Programs

Our K-5 programs focus on three main goals: socialization, play and lifelong learning. The youth learn through exploration and discovery in an environment that is structured to teach problem solving. In addition, they receive positive guidance and encouragement to nourish their enthusiasm for learning and give them confidence in their abilities.

3 Programs: Afterschool, Summer Daycare & Plus Days

83 Youth (Ages 5-12) Served

26,408 Units of Service (1 Unit = 1 Hour of Service)

19 Plus Days During School Year

77% of parents stated that as a result of the program their child has taken something they learned at Friendly House and applied it in other parts of their life.

One of our Summer Daycare staff owns a Go Pro Camera. She let all of the youth in our Summer Daycare program take turns wearing it for all of their field trips, activities, etc. She then put together this amazing video to showcase all of the fun things the youth experienced this summer.

family services

I do believe something very magical can happen when you read a good book." -J.K. Rowling

educational scholarships

2 Scholarships Awarded: Ivory-Optimist & Levy

7 Scholarship Recipients

$7,500 Total Scholarship Money Awarded

emergency assistance

Friendly House provides emergency assistance to families. This assistance provides families with the most basic of needs: i.e. food, clothing and prescriptions.

878 Clothing Vouchers Given

102 Gas Vouchers Given

87 Laundry Vouchers Given

12 Prescription Vouchers Given

1 Campership Given

16 Social Needs Met*

* Social needs include: birth certificates, drivers licenses & work clothing

family events

We host free quarterly Family Literacy Nights, which include dinner, family arts & crafts projects, family games and free books. The Family Literacy Nights are generously sponsored by UnitedHealthCare.

4 Family Literacy Nights

1,624 Individuals Attended

68 Books Distributed to Families

Themes - Back to SWELL (School Wellness), I Spy a Pumpkin, Awesome Comics & LOL (Laugh Out Loud)

Food pantry

Our food pantry is the largest Quad City food pantry on the Iowa side of the Mississippi River. Families are able to visit the pantry every 30 days. Each visit to the pantry provides families with healthy food for meals for three days.

2014 Families Served

1,126 Volunteer Hours Served

308 Families That Visited The Pantry Only One Time During The Year

39,775 Pounds of Food Purchased Through River Bend Food Bank

holiday programs

The holidays are a busy time at Friendly House. From Thanksgiving to Christmas, our halls are ringing with family and community events. Our holiday events are generously sponsored by community organizations, families and individuals, and are made possible by partnerships and volunteers.

229 Individuals That Attended Our Annual Family Night in November

187 Community Members Served At Our Thanksgiving Luncheon

23 Bikes Distributed To Children Through Our Partnership With The Scott County Sheriff's Department Bike Restoration Program

60 Children That Bought Gifts Through Santa's Secret Workshop

297 Families That Received a Holiday Basket

532 Children That Received Gifts Through Holiday Baskets

1,048 Total Individuals Served Through Holiday Baskets

30 Holiday Basket Community Sponsors

Iowa residents may be eligible for rent rebates through the IRS. Eligibility depends on total yearly household income, and either age or disability status. Friendly House assists individuals with completing the rent rebate forms.

rent rebate assistance

149 Number of Rent Rebates Completed

$108,592 Refunded From Rent Rebates

senior services

"I think of life as a good book. The further you get into it, the more it begins to make sense." -Harold Kushner

on-site programming

Friendly House provides a welcoming environment for seniors that promotes healthy aging through programs designed to enhance wellness and avoid isolation.

43 Seniors Served

99 Days of Senior Programming

6,000 Minutes of Stretch and Tone Low-Impact Aerobics Done

600+ Games of BINGO Played

139 Meals Served

79 Seniors Served Through SHIIP*

*SHIIP stands for Senior Health Insurance Information Program. It is a free, confidential service of the State of Iowa that helps Iowans make informed decisions about Medicare and other health coverage.

79% of the reporting seniors stated that they have made connections with people through Friendly House that they are in contact with outside of Friendly House.

field trips & outings

The Friendly House Senior Lunch Bunch takes monthly field trips/outings. Keeping our senior participants connected to the community and exposing them to new experiences is a priority of our program. Many of our seniors would not have the opportunity to participate in these experiences without Friendly House.

12 Lunch Bunch Trips Taken

Favorite Field Trips - Rave Theaters, Local Pumpkin Patch & Apple Orchard, Channel Cat, Silver Bell Social at Festival of Trees & Resale Store Shopping

community services

"Books are a uniquely portable magic." -Stephen King

child and adult care food program (CACFP)

The Child and Adult Care Food Program (CACFP) gives cash reimbursement to home childcare providers for up to two meals and one snack per child per day. Providers are given guidelines for nutritious meals and snacks which encourages healthy eating habits. Training is regularly offered to help providers learn about child nutrition, human development and how to create a pleasant mealtime environment.

77 Home Childcare Providers

860 Average Number of Children Served Monthly

$562,453 Reimbursed to Childcare Providers

383,034 Total Meals Claimed*

*Meals include: Breakfast, AM Snack, Lunch, PM Snack, Supper & Late PM Snack

Childcare & Preschool scholarship program

The Childcare & Preschool Scholarship Program is funded by Scott County Kids Early Childhood Iowa. The program is designed to help families with a portion of their child’s childcare and/or preschool expenses.

21 Participating Preschool Centers

100 Preschoolers Served

21 Participating Early Childhood Childcare Centers

36 Children Received Scholarships for Early Childhood

11 Participating School Ready Childcare Centers

16 Children Received Scholarships for School Ready

facility rentals

Facility rentals are a great way for us to raise additional revenue. We have rentals for our community room and our gym. Common rentals include: graduation parties, baby and bridal showers, funeral luncheons, meetings, birthday parties, youth sports practices & adult basketball leagues.

3,808 Individuals Utilized Community Room and/or Gym

92 Days Rented - Gym

63 Days Rented - Community Room

$19,355 Raised Revenue From Rentals


“... a mind needs books as a sword needs a whetstone, if it is to keep its edge.” -George R.R. Martin


Hogtoberfest is our annual fundraiser. It is a pork, craft beer and specialty drink sampling event held at the RiverCenter. All proceeds from Hogtoberfest benefit the programs and services Friendly House provides to Quad City families.

4th Annual Hogtoberfest - "Back to the 80's" Theme

300+ Guests Attended

19 Corporate Sponsors

19 Pork, Craft Beer & Specialty Drink Vendors

People's Choice Award Winners: "Best of Pork": Barrel House; "Best of Brews": Front Street Brewery; "Best Specialty Drink": Kavanaugh's Hilltop

Past Curfew rocked the 80's hits, there was a large silent auction, craft beer pull with a diamond giveaway and grub grab.

Hogtoberfest raised more than $32,200 for our programs and services.

hoopin' for the house

Hoopin' for the House is a 12-hour marathon basketball game held in the Friendly House gym that raises money for Friendly House programs and services.

11th Annual Hoopin' for the House

4 Corporate Sponsors That Provided Food, Drinks & T-Shirts

50 Adult & Teen Players Participated

440 Combined Total Minutes of Basketball Played by All Participants

1,495 Total Points Scored in 12 Hours Played

Hoopin' for the House raised more than $5,200 for our programs and services.

our community

"There is no friend as loyal as a book." -Ernest Hemingway

our staff members

our board members

our volunteers

Volunteers are a huge part of our story. Every program at Friendly House utilizes volunteers: they are one of our greatest resources and they bring new ideas, insight and knowledge to our service delivery.

203 Individuals Donated Time

2,725 Hours of Service Donated

Volunteers Served in 8 Different Program Areas

Our Food Pantry is Solely Volunteer-Run

our community partners

Our community partners supplement our programming and improve the quality of service we are able to deliver to children, families and seniors in our community. These strong collaborations and partnerships enhance experiences and make our agency stronger.

our donors

Every donation made to Friendly House, no matter how big or small, makes a huge and lasting impact on our programs and the community.

For a complete list of our FY18 donors, click the button below:

our fy18 financials

"Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers." -Charles W. Eliot


Thank you for believing in our mission. Thank you for caring. Our children, families and seniors are grateful for you. WE are grateful for you.

Report Abuse

If you feel that this video content violates the Adobe Terms of Use, you may report this content by filling out this quick form.

To report a copyright violation, please follow the DMCA section in the Terms of Use.