Legal Aid Alberta Strategic Plan Scroll down to see where we're headed...

Making a Difference

Message from Chair of the Board Deanna Steblyk and President and CEO G. John Panusa

Everything we do at Legal Aid Alberta (LAA) helps support Albertans as they face some of the most challenging times in their lives.

We help to enhance fairness in the justice system. We help young people get their lives back on track. We help broken families pick up the pieces and stand up strong on their own.

Our staff see the incredible challenges our clients face, and in helping them overcome these challenges they make a meaningful, positive difference in the lives of Albertans every day. As an organization, we have a proud history going back nearly 50 years. We make up just one of many parts of Alberta’s justice system, but the contributions we make continue to have an enormous impact on the system.

The remarkable effectiveness of LAA is possible because of the expertise, dedication and passion of its staff and hardworking Roster Lawyers. This Strategic Plan will guide the organization and will help the LAA team work together effectively and ensure we continue to play a vital role in Alberta communities and the province’s justice system.

This Strategic Plan envisions LAA as a client-focused Centre of Excellence that contributes to an Alberta where everyone can understand and exercise their legal rights. We describe what we envision LAA to look like in the future, and the strategic priorities we need to focus on to achieve this future state. We identify significant areas where we believe we must improve within the next three years, what we will do about each, and how we will measure our success along the way.

This document is a three-year rolling plan that will be updated annually and reviewed regularly by our Board of Directors and senior management team. It will drive our annual business plan and budget, and ensure that as we carry out our operations, we also remain focused on our broader goals and strategic direction. It will help us ensure we continue to remain focused on our mandate and fulfill our obligations as set out in our Governance Agreement.

This plan is also intended to provide insights for our many community partners and stakeholders who we recognize as being integral to our success. By publicly setting goals for our organization and expressing the long-term direction we intend to follow, this plan will help us more effectively work together as part of Alberta’s larger justice system community.

We would like to thank the Board of Directors, the LAA executive team and senior management, and especially our employees for their valuable input and contributions to this plan.

Vision, Mission and Values

In a complex organization like LAA, a compelling vision and mission are essential for staff to focus on those areas where they can make the most significant contribution, and to ensure everyone in all parts of the organization is working together towards shared goals. For Albertans, our vision and mission give a clear picture of our role in the legal system and in the province.

The LAA vision statement focuses on tomorrow, on where we want to be, and the direction our organization is headed. Our mission statement focuses on today, and what we can do now to move towards our ideal future state.


An Alberta where everyone is able to understand and protect their legal rights.


We provide legal services and expertise to individuals and the legal community to support fairness in the justice system.

Our Legal Aid Alberta Values

Our organization strives to always focus on what matters, to stay true to our values in everything we do. These values are the underpinning of our organization, and as such reflect what is truly important to us and guide us in the decisions we make every day.

We are ONE. We work together in a collaborative and supportive manner to deliver unwavering and innovative services to our clients as one unified organization.

We are PROTECTORS. We serve Albertans, often the most vulnerable of us, and work tirelessly to protect their rights and to ensure a fair process.

We are EXCEPTIONAL. We are experts at what we do and we continually strive for improvement.

We are INDEPENDENT. We operate and provide legal counsel free from outside involvement.

How We Get There...

With these outcomes in mind, the LAA Strategic Plan is intended to function as the road map to assist us in reaching our desired destination. By focusing on key priorities over the next three years and targeting strategic areas of improvement, LAA will be well positioned to drive towards fulfilling its mission and achieving its vision.

Strategic Priorities
  1. Our mandate, vision and services are clearly defined and better understood by all stakeholders.
  2. We operate as one unified, innovative and sustainable organization.
  3. We are and are seen to be a Centre of Excellence.
  4. Our services are accessible and delivered fairly to Albertans.
  5. Our organization is a great place to work.
Each one of us can make a difference: together we can make a change.


Created with images by Julentto Photography - "Lost in Iceland"

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