A majority of the San José Fire Dispatcher's job is processing 911 calls for medical emergencies. The call taking process is standardized using a set of protocols that enables the dispatcher to provide direction and instruction specific to the caller's situation. The protocols allow for a consistent means of processing calls so that someone who calls 911 at 2:00 a.m. will receive the same amount of care and instruction as someone who calls at 4:00 p.m.
The job of a San José Fire Dispatcher can be tough. But at the end of the day, we know we helped someone through their time of crisis.